Personal Banker - Bancassurance (East Coast Region)

RHB Banking Group; Pahang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading banking group seeks a dedicated sales professional to promote life-insurance products through its bancassurance partnership. The role involves engaging with customers, understanding their needs, and achieving sales targets while fostering strong relationships. Ideal candidates will have a passion for sales and a commitment to customer service.

Qualifications

• Understanding of financial goals and protection needs.
• Experience in sales and customer service.

Responsibilities

• Promote and market life-insurance products to bank customers.
• Prepare and execute sales plans for prospective customers.
• Maintain regular contact with existing customers.

Skills

Sales Planning

Customer Relationship Management

Needs-Based Selling

Cross-Selling

Job description

Primary Objective

• To promote various types of life-insurance products by Tokio Marine Life Insurance Malaysia Bhd under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine.
• To professionally sell a wide range of bancassurance products to existing and prospective customers.
• To achieve sales/revenue targets assigned by the Bank and contribute towards the overall branch targets.
• To maintain regular contact with customers to develop relationships for a higher share of customers’ wallet.
• Participate in branch/region/bank sales activities and campaigns to meet targets.
• Prepare and proactively execute sales plans.

Key Responsibilities

Sales Planning & Activities

• Promote, introduce, and market a range of Tokio Marine’s life-insurance products to bank customers, including Whole Life, Endowment, Medical, and Investment-Linked Plans.
• Perform needs-based selling by understanding customers’ financial goals, protection needs, savings, education, medical, and retirement planning.
• Brief customers and ensure they understand the features, charges, and disclosures of insurance plans, including preparing quotations.
• Assist customers with premium payments, policy inquiries, servicing, and claims.
• Prepare and proactively execute sales plans for prospective customers from bank leads (LMS) and self-generated leads.
• Actively participate and collaborate with other sales personnel in branch/region activities and campaigns for customer acquisition and retention.
• Identify opportunities for cross-selling and upselling to increase customers’ PHR and revenue.
• Set appointments, conduct sales visits, prospect, and engage with customers.

Sales Management

• Maintain regular contact with existing customers to foster relationships and obtain referrals.
• Work closely with the Branch Manager and Regional Sales Heads on sales activities, promotions, and campaigns.
• Ensure compliance with CPD hours and completion of CFF forms.
• Adhere to the Bank’s policies, procedures, and sales ethics.