Executive, Credit Systems Support (Open for Fresh Graduate)

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading bank in Malaysia is seeking an Application Support specialist to enhance financial applications and collaborate with IT and vendors. This role requires a Bachelor's degree and at least 3 years of experience in application support or financial systems. Responsibilities include providing technical guidance, managing fixes, and ensuring compliance, making it vital for candidates to possess strong analytical skills and the ability to work independently.

Qualifications

• Minimum 3 years in application support, loan processing, or financial systems support.
• Strong analytical, problem-solving, and communication skills preferred.
• Ability to work independently with minimal supervision.

Responsibilities

• Support and enhance financial applications with IT and vendors.
• Conduct User Acceptance Testing (UAT) on fixes and change requests.
• Ensure compliance with regulatory requirements in application processes.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s Degree in Finance, Information System, or related field

Tools

SQL

Job description

JOB RESPONSIBIITIES

• Work collaboratively with IT, business partners and vendors to support and enhance financial applications effectively and efficiently.
• Providing technical guidance and support to users on application functionalities and workflows.
• Perform first level impact assessment, evaluate the feasibility of change requests.
• Configure and maintain application parameters, workflows and decisioning rules.
• Follow up closely with vendors and system providers in resolving issues and providing solutions.
• Coordinate user acceptance testing (UAT) with business users and conduct UAT on fixes and change requests.
• Ensure compliance with regulatory requirements in application processes.
  
  

Experience/Knowledge Required

• Bachelor’s Degree in Finance, Information System, or a related field.
• A minimum of 3+ years of experience in application support, loan processing, or financial systems support.
• Strong analytical and problem-solving skills, self-starter, good communication skills and ability to work independently with minimum supervision.
• Ability to assist en users, troubleshooting and resolving application errors or workflow issues.
• Ability to manage fixes, change requests and vendor interactions simultaneously.
• Experience in SQL, credit or collection systems is an advantage.