E-commerce Key Account Manager

Synergy XYZ; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative agency is seeking a dynamic Marketing Strategist to drive impactful E-Commerce solutions. In this role, you will blend creativity with data-driven insights to enhance client brands and foster growth. You will lead the development of comprehensive marketing strategies, collaborate closely with cross-functional teams, and ensure the successful execution of campaigns. This position offers the chance to work in a fast-paced environment where your contributions will significantly influence client success and market performance. If you are passionate about marketing and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Proven experience in developing and executing E-Commerce strategies.
• Strong analytical skills to interpret data and drive marketing decisions.

Responsibilities

• Lead the development of integrated marketing solutions for clients.
• Collaborate with teams to optimize E-Commerce strategies and campaigns.

Skills

E-Commerce Strategy

Client Servicing

Data Analytics

Marketing Strategy

Campaign Management

Education

Bachelor's Degree in Marketing

Master's Degree in Business Administration

Tools

Google Analytics

E-Commerce Platforms

Job description

About Us:

We are an AI-driven creative marketing agency that blends advanced technology with innovative marketing strategies. In our fast-paced environment, we leverage data-driven insights and creativity to deliver impactful solutions. We are seeking an experienced Marketing Strategist to strategically pitch workable, effective integrated marketing solutions that enhance our client's brand and drive growth.

Planning & Strategy

1. Understand client’s requirements, target to be achieved, and prepare proposals and pitching presentations to on-board new clients.
2. Work together with E-Commerce team to provide clear business insights on planning 360 E-Commerce strategy for clients according to their objective:

• E-commerce auditing
• Listing optimization
• Product strategy
• Pricing strategy
• Promotion strategy
• Marketing activities strategy
• Sales channels & platforms strategy
• E-commerce marketing roadmaps
• Develop project timeline
• Sales forecasting
• KPI forecasting for each activity
• Client servicing

Promotion & Execution

1. Support on the operation of E-Commerce platform when needed, which include:
2. Submit / setting up campaigns and promotions
3. Update posts, banners and design, update or edit product information
4. Monitor campaigns and promotions to ensure the campaigns are run smoothly and free from error.
5. Inventory forecasting & management
6. Respond to customers’ query & solve customers’ issues
7. Feedback on reviews
8. Developing FAQs
9. Sending broadcast messages
10. Process and prepare E-Commerce orders’ documents for packers to perform fulfilment.

Content

1. Review on content direction prepared by the E-Commerce team before proceeding to content creation.

Media

1. Review and comment on media strategy planned by Media Team to generate effective media buy performance.

Communication & Collaboration

1. Liaise with client to update on E-Commerce performance and proposing new ideas to improve client’s business.
2. Work closely with the Tech Team on IT relevant projects, such as E-Commerce websites or system development.
3. Work closely with Sales, Marketing, Production, and related departments to shape planning and strategy for client business.

Team Lead & Monitoring

1. Lead and monitor the team to ensure the tasks of team members are on track and completed according to SOP and achieve KPI set.
2. Prepare a team performance report for employee evaluation.

Report & Analytics

1. Liaise with Analytics Specialists to identify how competitors are performing in the market.
2. Work with the Data Analytics and E-Commerce team members to prepare reports on E-Commerce and marketing campaign performance.
3. Engagement metrics
4. Sales attribution
5. Product overview
6. Product ranking
7. KPI, ROI, etc.
8. Study and understand E-Commerce reports to identify marketing effectiveness and propose activities to improve the overall performance for upcoming months.