Technical Service Specialist

Kohler Co.; Johor; On-site; MYR 60,000 - 80,000; Full time

Job summary

Kohler Co. is seeking a Technical Service Specialist to enhance customer satisfaction through effective technical support and training. The role involves managing distributor relationships, providing technical advice, and ensuring product quality. Ideal candidates will have a Bachelor's degree and experience in technical service, with proficiency in English and Chinese. Join a global team committed to innovation and sustainability.

Benefits

Comprehensive rewards package

Health support

Career growth opportunities

Diversity and innovation initiatives

Qualifications

• 5 years of experience in technical service.
• Experience in Consumer Goods, Real Estate, or Building Materials is a plus.

Responsibilities

• Develop and monitor the technical support plan and activities.
• Provide technical advice on installation and troubleshooting for Kohler products.
• Organize and deliver technical training for distributors and internal staff.

Skills

Technical Support

Customer Service

Technical Training

Problem Solving

Education

Bachelor's degree

Job description

Basic Functions

• Develop and monitor the technical support plan and activities, and handle customer complaints.
• Consult product technical knowledge for customers.
• Provide product knowledge for sales colleagues and sales staff of distributors.
• Train technicians of distributors on product installation and troubleshooting.

Specific Responsibilities

• Actively encourage, support, and manage distributors’ Kohler Technical Specialists (KTS) in providing after-sales service for Kohler products.
• Provide technical advice on installation, operation, maintenance, and troubleshooting for Kohler products to consumers, developers, distributors, and Kohler associates.
• Inspect Kohler products at distributor warehouses and consumer facilities; monitor the inventory of spare parts for repair and sales.
• Provide and consult on warranty procedures to customers. Prepare claim statistics and follow up on replacement items.
• Handle technical claims from key consumers and developers escalated from distributors or Call Center.
• Collect repair service charges and issue sales and tax receipts.
• Organize and deliver technical training and product knowledge sessions for distributors and internal staff.
• Provide feedback on product performance, suitability, and quality to support product improvement and development.
• Support marketing and sales activities with technical expertise; collaborate with the sales team on potential project sales activities, meeting potential customers and providing technical specifications or resolutions as required.

Relationships and Contacts

• Report directly to Sr Technical Service Manager, K&B Asia Pacific.
• Frequently meet with KTS.

Skills/Requirements

Education and Experience

• Bachelor's degree with 5 years of experience in technical service.
• Experience in Consumer Goods, Real Estate, or Building Materials is a plus.
• Proficiency in English and Chinese, with computer literacy.
• Location preference: Johor; Kuala Lumpur base accepted.
• Frequent business trips between Malaysia and Singapore.

Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a comprehensive rewards package supporting health, career growth, diversity, and innovation. Join our global team of over 30,000 leaders driving meaningful change to help people live gracious, healthy, and sustainable lives.

About Us

Kohler is committed to equal opportunity employment. We recruit, hire, and promote qualified applicants regardless of race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or veteran status. Reasonable accommodations are available for individuals with disabilities during the recruitment process. Contact [e-mail] for assistance.