Outlet Manager

SOFIA CATERING & SERVICES SDN BHD; George Town; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading company in the F&B industry is seeking an Operations Manager to oversee multiple outlets. The role requires strong leadership, operational management, and a hands-on approach to food preparation. The ideal candidate will ensure high standards of service and quality while managing budgets and staffing effectively.

Qualifications

• Minimum 3 years of experience in F&B industrial catering management.
• Must be hands-on with cooking or at least involved in food and beverage preparations.

Responsibilities

• Manage all operational matters of outlets.
• Conduct training for all newly joined outlet staff.

Skills

Leadership

Problem Solving

Analytical

Education

SPM/Diploma/Bachelor's Degree

Tools

Microsoft Office

Job description

Work closely with the Outlets Operations Manager to ensure well-running outlets.

Manage all operational matters of outlets.

Assist in preparing and maintaining standard operations processes (SOPs) of outlets and ensure SOPs are duly complied with by all outlets.

Be responsible for the entire operations of the restaurant/outlet.

Provide leadership and control in outlet, ensuring all customers receive good service and quality food.

Maintain high standards of quality control, hygiene, health & safety.

Prepare reports for shift/week, including staff control.

Monitor all outlets' expenses and ensure actual expenses are within the budgeted range to ensure profitability.

Monitor sales targets of outlets to ensure overall company sales targets are met.

Conduct periodic outlet inspections promptly and adequately, generate inspection reports to report findings to management.

Identify and report issues that may affect sales, production, or delivery of services, and propose solutions to address operational problems promptly.

Monitor staffing status for all outlets and ensure all outlets are adequately staffed with experienced staff.

Conduct training for all newly joined outlet staff and periodic training to further equip staff with operational knowledge.

Monitor staff performance in all outlets and ensure actions are in place to address staff issues promptly.

Assist in new outlet opening, including matters such as outlet equipment & raw material ordering, and hiring & training of new staff.

Requirements

1. Minimum 3 years of experience in F&B industrial catering management.
2. Candidate may possess at least SPM/Diploma/Bachelor's Degree in any field.
3. Required languages: Bahasa Malaysia, English (preferably).
4. At least 2-3 years of experience in the F&B industry, preferably from the canteen industry.
5. Must be hands-on with cooking or at least involved in food and beverage preparations.
6. Self-disciplined and self-driven to keep up-to-date with knowledge and skills related to outlet operations.
7. Analytical and independent.
8. Good problem-solving skills and ability to make firm, reliable decisions.
9. Confident with strong leadership skills; ability to lead a team.
10. Pleasant interpersonal skills, able to interact well at all levels.
11. Computer literate and proficient in Microsoft Office applications.
12. Required to work shifts, weekends, and public holidays.
13. Own transport and willing to travel if required.
14. Can start work immediately.