Clinical Trial Support Assistant

Zuellig Pharma; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

Zuellig Pharma, a leading healthcare solutions provider in Asia, is seeking an Administrative Support role. This position involves assisting the Market Lead with client relationships, improving processes, and providing overall administrative support aligned with the company's mission. Ideal candidates will have experience in similar roles and knowledge of customer service and supply chain.

Qualifications

• At least 1 year experience in a similar role.
• Knowledge of customer service and supply chain is an advantage.

Responsibilities

• Assist the Market Lead in managing client relationships.
• Maintain documentation practices and assist in administrative functions.
• Support continuous improvement across departments.

Skills

Customer Service

Documentation Practices

Process Improvement

Job description

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Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role:

Assist the Market Lead in managing client relationships, improving processes, fostering cross-functional engagement, and supporting project and operational processes as needed.

Providing overall administrative support and assistance to the department, aligned to the company mission, vision and core values to ensure achievement of customer fulfilment and service objectives of the company and in compliance with GxP and other Regional Guidelines

Expectations of the Role:

• Administrative Functions: Maintaining good documentation practices. Ensure accuracy, consistency, timeliness, traceability, clarity. Inclusive but not limited to filling of inbound, outbound, storage, return, destruction, clinical sourcing, finance documentations, etc.

• Acts as a backup in other Administrative Functions: Assisting in customer services, communicate concerns on delivery schedules, change in delivery schedule, address verification and assist in dealing with other concerns and issue raised by internal and external stakeholders.

• Clinical Sourcing: Order processing and follow-up. Work closely with procurement, business development, project management, operations and other departments to ensure alignment and support for clinical sourcing processes.

• Support continuous improvement within and across departments by participating in cross functional project teams and/or Internal Audit team and by assist in preparing procedures for improvements.

• Performs other duties as assigned when required.

Attributes Required:

Must-Have:

At least 1 years experience in similar role

Advantage to Have:

Knowledge of customer service and supply chain

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.

We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.

Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.

Our Total Rewards program is designed to support your overall well-being in every aspect.

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Serving the Asian healthcare markets since 1922, Zuellig Pharma is the region’s leading healthcare services provider. Through a broad range of innovative tailored services, the company’s objective is to help healthcare companies capture and realize the full market potential of the fast-growing dynamic healthcare markets in Asia.

The Company provides targeted solutions aimed at meeting the constantly evolving needs of healthcare companies, from distribution of pharmaceuticals, medical devices and clinical trial materials, sales and marketing outsourcing, patient-centered programs to a full range of retail pharmacy services.

With established networks and facilities across 12 Asian countries, and serving over 290,000 doctors, hospitals, pharmacies and clinics, Zuellig Pharma provides healthcare companies with critical market insight, enabling them to keep pace with market expansion, implement best practices, and reach new levels of growth and profitability.

Please write to us to express your interest or you may submit your job application on-line.

Product & Services

Core Business: Distribution of pharmaceutical and healthcare products

Importation (administration only)

Receiving and Warehousing

Inventory Management

Credit management

Invoicing

Pick & pack and delivery to customers

Debt collection

Management information (via ZipOnline) and IT Tools (eg. AsiaRx)

Registration Support

HR Services

Accounting Services

Repackaging & Labelling

Mailing Services

Office Space at Branch Offices

Field Force Management System (FFMS)

Serving the Asian healthcare markets since 1922, Zuellig Pharma is the region’s leading healthcare services provider. Through a broad range of innovative tailored services, the company’s objective is to help healthcare companies capture and realize the full market potential of the fast-growing dynamic healthcare markets in Asia.

The Company provides targeted solutions aimed at meeting the constantly evolving needs of healthcare companies, from distribution of pharmaceuticals, medical devices and clinical trial materials, sales and marketing outsourcing, patient-centered programs to a full range of retail pharmacy services.

With established networks and facilities across 12 Asian countries, and serving over 290,000 doctors, hospitals, pharmacies and clinics, Zuellig Pharma provides healthcare companies with critical market insight, enabling them to keep pace with market expansion, implement best practices, and reach new levels of growth and profitability.

Please write to us to express your interest or you may submit your job application on-line.

Product & Services

Core Business: Distribution of pharmaceutical and healthcare products

Importation (administration only)

Receiving and Warehousing

Inventory Management

Credit management

Invoicing

Pick & pack and delivery to customers

Debt collection

Management information (via ZipOnline) and IT Tools (eg. AsiaRx)

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