CLINIC MANAGER

POLIKLINIK KEMPAS INDAH; Kulim; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading clinic in Kulim is seeking a Clinic Manager to oversee operations, manage staff, and ensure compliance with healthcare regulations. The ideal candidate will have a background in healthcare administration and experience in a supervisory role. Responsibilities include managing budgets, patient relations, and maintaining service standards. This position offers a competitive salary and the opportunity to contribute to the clinic's growth and success.

Qualifications

• Experience in a healthcare setting, ideally in a supervisory or managerial role.
• Familiarity with e-invoicing systems and government tax requirements.

Responsibilities

• Oversees day-to-day operations of the clinic.
• Manages clinic budgets, expenses, and billing processes.
• Handles patient inquiries, feedback, and complaints professionally.

Skills

Leadership

Organizational

Interpersonal

Education

Diploma/Bachelor’s degree in Healthcare Administration

Business Management

Tools

e-invoicing systems

medical billing systems

Job description

- Oversees day-to-day operations of the clinic.

- Ensures the clinic runs efficiently and meets service standards.

- Monitors patient flow and resolves operational issues promptly.

- Maintains cleanliness and safety protocols.

2. Staff Supervision

- Manages clinic budgets, expenses, and billing processes.

- Implements and maintains e-invoicing systems in compliance with government regulations.

- Ensures timely issuance and submission of e-invoices to patients and relevant authorities.

- Monitors accounts receivable/payable and oversees collections.

3. Inventory and Equipment

- Monitors stock levels of medical and office supplies.

- Ensures equipment is maintained, calibrated, and functional.

4. Patient Relations

- Handles patient inquiries, feedback, and complaints professionally.

- Ensures patient satisfaction and upholds confidentiality and service quality.

5. Compliance & Documentation

- Ensures the clinic complies with healthcare, tax, and safety regulations.

- Maintains accurate medical, administrative, and financial records.

- Ensures all invoicing complies with current e-invoicing guidelines and reporting standards.

6. Marketing & Growth

- Supports clinic marketing activities and community outreach.

- Works with management to implement service improvements and growth strategies.

Qualifications

- Diploma/Bachelor’s degree in Healthcare Administration, Business Management, or a related field.

- Experience in a healthcare setting, ideally in a supervisory or managerial role.

- Familiarity with e-invoicing systems and government tax requirements.

- Strong leadership, organizational, and interpersonal skills.

- Knowledge of medical billing systems and healthcare regulations.

Salary

RM3500 - RM4000 (Negotiable)