(A) IT SUPPORT MANAGER

Upscale Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a dedicated IT Support Manager to lead a dynamic team of security engineers. In this pivotal role, you will oversee daily operations, ensuring high-quality support for customers while developing innovative processes to enhance service delivery. This is an exciting opportunity to work alongside talented cybersecurity professionals and make a significant impact in safeguarding clients against cyber threats. If you are passionate about IT support and eager to lead a team in a fast-paced environment, this position is perfect for you.

Benefits

Competitive salary

Benefits package

Opportunity to work with talented professionals

Chance to make a real difference

Qualifications

• 5+ years in IT support, 3+ years in a supervisory role.
• Experience leading IT teams and implementing security solutions.

Responsibilities

• Lead and coach a team in security operations and IT infrastructure.
• Develop new support processes and manage the IT support budget.

Skills

IT Support Management

Team Leadership

Security Solutions Implementation

Communication Skills

Problem-Solving Skills

Cybersecurity Knowledge

Tools

SIEM

Firewalls

EDR

Job description

Summary:
We are seeking a highly motivated and experienced IT Support Manager to lead and coach a team of security engineers in supporting security operations and IT infrastructure, including clouds. As an IT Support Manager, you will be responsible for the day-to-day operations of the IT support team, ensuring that they are providing high-quality support to our customers. You will also be responsible for the development and implementation of new support processes and procedures.

Responsibilities:

1. Lead and coach a team of security engineers in supporting security operations and IT infrastructure, including clouds.
2. Ensure that the IT support team is providing high-quality support to our customers.
3. Develop and implement new support processes and procedures.
4. Manage the IT support budget.
5. Mentor and develop junior IT support staff.
6. Stay up-to-date on the latest cybersecurity threats and vulnerabilities.
7. Respond to security incidents in a timely and effective manner.

Qualifications:

1. 5+ years of experience in IT support, with 3+ years of experience in a supervisory or management role.
2. Experience in leading and coaching a team of IT professionals.
3. Experience in implementing or maintaining security solutions including SIEM, firewalls, EDR, etc.
4. Proven ability to develop and implement new support processes and procedures.
5. Excellent communication and interpersonal skills.
6. Strong problem-solving and analytical skills.
7. Ability to work independently and as part of a team.
8. Experience with cybersecurity threats and vulnerabilities is a plus.

Benefits:

1. Competitive salary and benefits package.
2. Opportunity to work with a team of experienced and talented cybersecurity professionals.
3. Chance to make a real difference in protecting our customers from cyber threats.