Technical Writer [IT] - 12 Months contract

Experian; Dengkil; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled Technical Writer to enhance their service desk team. This role focuses on creating and maintaining knowledge assets, ensuring information is accurate and of high quality. The ideal candidate will work closely with subject matter experts to capture valuable insights, utilizing tools like ServiceNow to streamline knowledge management. If you have a passion for writing and a knack for analytical thinking, this is your chance to make a significant impact in a collaborative environment.

Qualifications

• Proven experience as a Technical Writer in IT support.
• Familiarity with knowledge management principles.

Responsibilities

• Collaborate with experts to document valuable knowledge.
• Analyze knowledge assets for accuracy and relevance.

Skills

Technical Writing

Analytical Skills

Communication Skills

Problem-Solving

Tools

ServiceNow

Job description

Technical Writer [IT] - 12 Months Contract

• Full-time
• Employee Status: Fixed Term
• Role Type: Hub
• Schedule: Full Time

About Experian

Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Role Overview

The Technical Writer will be an integral part of the service desk team, focusing on the creation, maintenance, and improvement of knowledge assets. The ideal candidate will collaborate with subject matter experts and stakeholders to capture valuable organizational knowledge, ensuring that information is accurate, relevant, and of high quality. This role is critical in capturing, managing, and optimizing the use of knowledge within the company to improve our service delivery and customer support.

Key Responsibilities

1. Collaborate with subject matter experts and stakeholders to identify and document valuable knowledge within the assigned organizational or functional area.
2. Analyze and categorize knowledge assets to maintain accuracy, relevance, and quality.
3. Contribute to a collaborative work environment that empowers teams to achieve exceptional results.
4. Utilize knowledge management tools and technologies, such as ServiceNow, to effectively capture and maintain Knowledge Articles.
5. Employ strong analytical skills to assess knowledge needs, analyze data, and identify trends or patterns that can drive continuous improvement.

Qualifications

1. Proven experience as a Technical Writer, preferably within a service desk or IT support environment.
2. Familiarity with knowledge management principles and best practices.
3. Experience with knowledge management tools and technologies, such as ServiceNow, to capture and maintain Knowledge Articles.
4. Excellent written and verbal communication skills.
5. Strong analytical and problem-solving abilities.
6. Ability to work effectively in a team-oriented, collaborative environment.
7. Ability to identify and document valuable knowledge with subject matter experts and stakeholders.
8. Apply strong analytical skills to assess knowledge needs, analyze data, and identify trends or patterns that can drive strategic decisions.

Additional Information

Experian Careers - Creating a better tomorrow together