HR Generalist (Native Vietnamese) - Penang (Mon-Fri)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Penang; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated HR support specialist to assist employees with various inquiries. This role offers the opportunity to work in a dynamic environment where your communication skills and critical thinking will shine. You will be responsible for addressing employee concerns regarding payroll, benefits, and compliance, ensuring a supportive and confidential experience. With a focus on career development, this position provides training programs and opportunities for internal promotion. If you are passionate about helping others and have a background in HR, this could be the perfect opportunity for you.

Benefits

Training Programs

Commission

Career Development Opportunities

Access to Global Learning Platforms

Qualifications

• 1 year of experience in HR or related support roles.
• Proficiency in English and Vietnamese is required.

Responsibilities

• Provide support to employees via phone, email, and chat.
• Resolve inquiries regarding payroll, time off, and benefits.

Skills

Communication Skills

Critical Thinking

Customer Service

Research Skills

Education

Bachelor in Human Resources Management

Job description

Job Responsibilities

• Serve as a knowledgeable and approachable resource for employees, providing support through phone, email, and chat channels.
• Respond to and resolve employee inquiries regarding payroll, time off, leaves of absence, and benefits with accuracy, empathy, and confidentiality.
• Utilize internal systems to track, manage, and follow up on support cases efficiently and in a timely manner.
• Apply critical thinking and sound judgment to navigate and resolve moderately complex and sensitive employee issues.
• Ensure guidance and support adhere to internal policies, standard procedures, and relevant compliance regulations.
• Accurately document interactions and maintain comprehensive case notes within the case management platform.

Job Requirements

• Exceptional written and verbal communication skills in English and Native Vietnamese (Vietnamese language proficiency is required).
• At least 1 year of experience in Human Resources or related support roles.
• Educational background in HR Management, HRIS, or similar fields is preferred.
• Strong research skills, active listening, and the ability to resolve inquiries efficiently.
• Experience in customer service support with basic knowledge of Human Resources.

Job Benefits

• Provided training programs.
• Work schedule: 5 days a week (Monday-Friday, 8 am - 5 pm).
• Commission provided.
• Opportunities for internal promotion and career development.
• Access to global learning platforms and training resources.