CRM & Data Analyst

ASSA ABLOY Opening Solutions (M) Sdn Bhd; Subang Jaya; On-site; MYR 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a data-driven professional to champion Customer Relationship Management (CRM) and enhance business performance. In this pivotal role, you will leverage advanced data analysis techniques to provide actionable insights and support retail teams in achieving their objectives. Your expertise in CRM systems and data visualization tools will be crucial in managing internal projects and improving data quality. Join a forward-thinking organization where your analytical skills can make a significant impact on business strategies and customer engagement.

Qualifications

• Strong mathematical and numeracy skills are essential.
• Experience with reporting and visualization tools such as PowerBI.

Responsibilities

• Drive CRM usage to meet business objectives and analyze data.
• Manage Quality Management System and monitor non-conformity reports.

Skills

Data Analysis

CRM Systems

Statistical Techniques

Communication Skills

Attention to Detail

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Computer Science

Tools

PowerBI

Job description

The incumbent will drive the Customer Relationship Management (CRM) usage to meet key business objectives while also analyzing data from other sources to correlate with CRM data.

Additionally, the role involves delivering retail accounts and sales insights analysis to the Retail team.

It also includes managing the Quality Management System (QMIS, NCR/RCA), which encompasses monitoring non-conformity reports from all entities.

Job Description:

• Serve as the CRM champion in the lead generation to order process.
• Interpret CRM data, provide key insights, and recommend actions to CRM stakeholders through monthly and quarterly reviews.
• Lead internal CRM projects such as CRM for retail channels and CRM account journey.
• Provide end-user training on CRM, QMIS, NCR/RCA systems, and follow up to ensure effective utilization.
• Align internal processes and manage monthly pipeline analysis via CRM.
• Integrate data from sources like CRM, BCI Asia, IMA Asia, and ASSA ABLOY Openings Studio for seamless analysis.
• Analyze complex datasets using advanced statistical techniques, create visualizations, develop predictive models, collaborate with teams, and improve data analysis practices.
• Support end-user inquiries and CRM support tickets.
• Organize internal forums to promote CRM best practices.
• Review reports and dashboards to identify and correct data quality issues.
• Manage and develop the QMIS SharePoint and NCR/RCA systems.
• Prepare monthly product quality reports and CRM retail engagement reports, as well as quarterly market economics reports for stakeholders.

Qualifications:

• Strong mathematical and numeracy skills.
• Advanced knowledge of data analysis and big data techniques.
• Process-oriented with excellent documentation skills.
• Experience with reporting and visualization tools such as PowerBI.
• Excellent analytical skills to identify trends and insights.
• High attention to detail.
• Strong communication skills for presenting complex ideas clearly.

Education and Experience Requirements:

• Bachelor’s degree in Business Administration, Economics, Computer Science, Management Information Systems, or related fields, or equivalent experience.
• Must have existing knowledge of CRM systems.
• Proficiency in Mandarin (spoken and written) for communication with Mandarin-speaking clients.
• Knowledge of product quality processes or certifications like Six Sigma is a plus.
• At least 3 years of experience as a data analyst or in a related role, with proficiency in analytical software or equivalent education.
• Proficiency in statistics, data analysis, and research methods.
• Skills in word processing, spreadsheets, and database applications.