Executive Assistant Manager - Novotel Johor Bahru Centre

Accor; Alor Setar; On-site; MYR 150,000 - 200,000; Full time

Job summary

Accor is seeking an experienced operational manager to lead their team in Alor Setar. The ideal candidate will have a strong background in hotel operations, excellent communication skills, and a Bachelor’s Degree in hospitality. This role offers the opportunity to make a significant impact on guest satisfaction and operational excellence while benefiting from Accor's extensive development programs and employee benefits.

Benefits

Employee benefit card for discounted rates at Accor hotels

Development opportunities through learning programs

Opportunities for growth internationally

Contribution to community through CSR activities

Qualifications

• Minimum of 5 years of operational management experience.
• Strong Rooms and/or F&B background.
• Excellent proficiency in English.

Responsibilities

• Develop and manage operational department goals.
• Conduct daily briefings with management.
• Ensure compliance with health and safety regulations.

Skills

Professionalism

Communication

Business Acumen

Education

Bachelor’s Degree from a reputable hospitality school

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group encompasses more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand has its own personality, allowing you to find your true self, yet all share a common ambition: to innovate and challenge the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be your authentic self. Our supportive setting encourages growth, self-fulfillment, exploration of other professions, and career opportunities worldwide—whether within your hotel, in other hospitality environments, or across the globe.

Enjoy exclusive benefits tailored to the sector and beyond, along with strong recognition for your daily commitment. Everything you do with us will offer a deep sense of meaning—creating lasting, memorable, and impactful experiences for customers, colleagues, and the planet.

Hospitality is a Work of Heart

Join us and become a Heartist.

Job Description

1. Develop, recommend, implement, and manage the operational department’s annual and long-term goals.
2. Conduct daily briefings with management on current key activities.
3. Ensure optimal compliance with corporate focus audits, local health and safety regulations, and other statutory requirements.
4. Evaluate changes in guest needs, guest demographics, and the competitive set. Recommend appropriate products, services, and operational adjustments as needed.
5. Anticipate and address guest issues; establish proactive processes to promote guest satisfaction.
6. Communicate effectively and promptly with the General Manager and Executive Committee on matters requiring their attention.
7. Represent the brand, projecting a credible image to the market, residents, and colleagues alike.
8. Personally welcome key residents and patrons, and entertain key accounts’ representatives.
9. Ensure all marketing and PR communication materials comply with brand guidelines.

Qualifications

1. Bachelor’s Degree from a reputable hospitality school preferred.
2. Minimum of 5 years of operational management experience with a strong Rooms and/or F&B background, or at least 2 years in a similar capacity.
3. High professionalism with a strong understanding of hotel operations and business acumen.
4. Excellent reading, writing, and oral proficiency in English.
5. Ability to communicate in the local language where the hotel operates is desirable.
6. Strong working knowledge of MS Excel, Word, and PowerPoint.

Additional Information

What Is In It For You

1. Employee benefit card offering discounted rates at Accor hotels worldwide.
2. Development opportunities through Accor’s learning programs.
3. Opportunities for growth within your property and internationally.
4. Contribute to the community and make a difference through our CSR and ESG activities.

Our culture of inclusion welcomes everyone, regardless of race, gender, or background.