Assistant Manager. Customer Onboarding | Kuala Lumpur, MY

Prudential plc; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in the financial services sector is seeking a professional for underwriting operations. The role involves supporting productivity targets, reviewing training materials, and ensuring compliance with regulations. Candidates should have a degree in a relevant field and over 3 years of experience in medical underwriting.

Qualifications

• Over 3 years of experience in medical underwriting.
• Good knowledge of medical conditions and financial principles.

Responsibilities

• Support underwriting operations to meet productivity and performance targets.
• Review and assess training programs and materials.
• Identify suspicious customers and report accordingly.

Skills

Decision-making

Problem-solving

Education

Degree in Biomedical Science, Biology, Health Science, or related fields

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities

1. Support underwriting operations to ensure the department meets productivity and performance targets.
2. Review, source, and assess trainers, programs, learning materials, and resources to meet company requirements.
3. Monitor and update training programs and manuals to ensure effectiveness and currency.
4. Assist the Reporting Team Leader in achieving staff and section productivity and performance goals.
5. Ensure compliance with all regulatory and corporate requirements.
6. Participate in projects or other duties assigned by the supervisor.
7. Identify suspicious customers and transactions in accordance with the PruBSN AML Framework and report to the Money Laundering Prevention Officer promptly.

Qualifications & Experience

1. A degree in Biomedical Science, Biology, Health Science, or related fields.
2. Over 3 years of experience in medical underwriting with good knowledge of medical conditions and financial principles.
3. Confidence in decision-making and problem-solving skills.

Prudential is an equal opportunity employer. We provide equal benefits and opportunities for all applicants and employees, regardless of sex, race, age, ethnicity, education, social and cultural background, marital status, pregnancy, maternity, religion, disability, or employment status. We promote fair recruitment practices and support reasonable adjustments for individuals with specific needs.

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