Retail Outlet Supervisor

DHL; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a globally recognized company that has been a leader in cross-border express delivery since 1969. As part of the Insanely Centric Team, you will play a pivotal role in enhancing customer satisfaction through innovative solutions and optimized processes. Your responsibilities will include managing retail operations, training staff, and implementing effective marketing strategies. This position offers strong career support in a diverse and collaborative environment, making a significant impact on customer experiences worldwide. If you are ready to take on versatile challenges and grow your career, this is the opportunity for you.

Benefits

Strong career support

Great culture and colleagues

Diverse benefit programs

Qualifications

• 4+ years of experience in retail sales and area marketing.
• Strong relationship-building skills and sales process knowledge.

Responsibilities

• Ensure customer satisfaction by identifying needs and providing solutions.
• Train and coach retail staff to achieve revenue targets.
• Monitor competitor activity and manage local marketing programs.

Skills

Customer Relationship Management

Sales Process Understanding

Retail Marketing

Coaching and Training

Education

Bachelor's Degree in Business or related field

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Identify different customer needs and wants and provide solutions to ensure customer satisfaction.
• Maintain quality customer service through optimized processes, provide feedback to the country retail team, and conduct retail audit reviews within your area.
• Support country sales & marketing campaigns at retail points-of-sale.
• Implement and manage local store marketing programs to maximize target segment penetration and revenue.
• Monitor competitor activity and recommend tactics to counter emerging threats at both area and local levels.
• Follow standardized guidelines and procedures to track and monitor adherence and performance.
• Train frontline staff in best retail practices.
• Provide direction and coaching to retail staff to support revenue targets.
• Source cost-efficient local contractors and suppliers for store operations while maintaining retail quality.
• Manage outsourced suppliers and staff to ensure effective retail outlet operation and staffing.
• Coordinate with the country office to support outlet development and management.
• Prepare store scorecards and standardized outlet management reports.
• Conduct cash reconciliation and manage cash/credit transactions in retail outlets.
• Maintain petty cash funds and prepare related reports.
• Coordinate data transfer between Express Centers and the country office.
• Monitor area performance using store scorecards.
• Review shipment automation and customer engagement at POS.
• Implement store hours reflecting customer needs and ensure consistent application.
• Manage staff rostering, ensuring low absenteeism and proper grooming of frontline staff.
• Ensure outlets have proper supplies and marketing materials.
• Monitor staff performance and provide training or mentoring as needed.

YOUR PROFILE

• Exhibit ingenuity, creativity, resourcefulness, and empathy.
• Develop strong relationships and network effectively within the organization and with other business units.
• Minimum of 4 years experience in retail sales and area marketing.
• Experience in sales processes and understanding of retail trade from a service and sales perspective.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Diverse benefit programs

If you see a personal challenge in these versatile and responsible tasks, then apply now!
We look forward to receiving your application!