Senior Staff Nurse (Home Care)

ECON Healthcare Group; Bukit Merah; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Malaysia is seeking a compassionate Registered Nurse to deliver personalized care to home care clients. The role involves clinical assessments, managing operations, and supporting care staff. Ideal candidates possess strong clinical skills and management experience, ensuring quality service and compliance with healthcare standards.

Qualifications

• At least 8 years of management experience supervising a team.
• State Registered Nurse with a valid practicing license.

Responsibilities

• Conducting initial clinical assessments and 6-monthly reviews.
• Formulating individualised care plans and ensuring proper documentation.
• Providing training and supervision to care staff.

Skills

Clinical Skills

Communication

Leadership

Education

Bachelor’s Degree

Diploma in Nursing

Job description

The job holder is responsible for providing patient-centric, personalised, specialised, and compassionate care to home care clients, in accordance with established policies, procedures, standards of nursing care, and practices.

Clinical and Psycho-social Support:

Responsible for delivering and maintaining quality and safe clinical services to home care clients, including:

• Conducting initial clinical assessments of new clients.
• Performing 6-monthly reviews of existing clients and as needed when conditions change.
• Formulating individualised and holistic care plans, reviewing them as necessary.
• Ensuring accurate and proper nursing documentation.
• Performing nursing procedures in accordance with the core competencies specified by the Singapore Nursing Board for Registered Nurses.
• Collaborating closely with multidisciplinary teams including Allied Health Professionals and Medical Practitioners.
• Liaising and communicating directly with clients and sponsors to address issues and provide solutions.
• Providing psycho-social support by establishing effective communication and understanding clients' psycho-social needs.
• Referring clients to relevant services such as counselling, occupational therapy, and dietetics, in coordination with stakeholders.

Administrative and Operations Support:

Assist the Homecare Head/Nurse Manager in managing daily operations, including:

• Handling home care enquiries.
• Providing administrative support, managing feedback and complaints, and identifying clients requiring additional attention.
• Coordinating care arrangements, including rostering and managing a 24-hour on-call emergency service.
• Collaborating with marketing and care advisory teams to meet business objectives.
• Reviewing and developing new home care policies and standard operating procedures.

Manpower Development and Support:

• Providing training and supervision to care staff as needed.
• Planning and coordinating care staff assignments based on their scope and competencies, aligned with client needs.
• Managing and monitoring team performance and development.
• Overseeing staff well-being and handling staff issues, including conflict management and addressing client feedback about staff.

Quality Service and Incident Management:

• Participating in quality improvement projects and initiatives.
• Identifying risks, implementing mitigation strategies, and conducting service recovery.
• Performing relevant audits within the job scope.
• Managing and reporting incidents, escalating issues when necessary.

Other Duties:

• Performing ad hoc duties as assigned by the Homecare Head.
• Deputising for the Care Manager during their absence, if necessary.

Requirements:

• Possessing a Bachelor’s Degree in a related field; a Degree, Advanced Diploma, or Diploma in Nursing is an advantage.
• Being a State Registered Nurse with a valid practicing license issued by the Singapore Nursing Board.
• Holding a valid Basic Cardiac Life Support (BCLS) certification.
• Having at least 8 years of management experience, including supervising a team.
• Possessing strong clinical skills and understanding of the healthcare system.
• Experience in performance management.