Assistant Shop Manager

Frasers Group; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Malaysia is seeking an Assistant Shop Manager to support operations and enhance team performance. This role involves managing staff, achieving sales targets, and ensuring excellent customer service. Candidates should have a background in retail management, strong leadership skills, and a passion for sports, with opportunities for career growth in a dynamic environment.

Qualifications

• Minimum 2 years supervisory experience in reputable retail companies.
• Passion and knowledge of sports is an advantage.
• Willing to work long hours, including weekends and public holidays.

Responsibilities

• Assist in leading, training, and managing the outlet team.
• Monitor stock delivery and processing.
• Review and track sales performance, set daily targets.

Skills

Leadership

Customer Service

Analytical Skills

Problem Solving

Communication

Education

Certificate/Diploma in Retail Management

Job description

Sports Direct Malaysia is currently looking for an Assistant Shop Manager to join our growing team.

Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned MST Golf Group of companies, a well-established golf retailer and service provider in the region. Sports Direct Malaysia currently operates a total of 38 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, providing the widest variety of choice and value. The company employs over 1000 staff with plans to expand rapidly across Asia in the coming years.

We have developed a new generation of stores as part of our multi-channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern, spacious environment. The stores are uniquely zoned by key sports categories, including; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids), and SD Outdoor (Hiking, trekking, camping & fishing).

Job Description

As an Assistant Shop Manager, you will assist the Shop Manager in the overall operations and performance of the shop. Your responsibilities include managing staff, stock, sales, service, systems, and other shop-related matters.

Responsibilities

1. Assist in leading, training, motivating, and managing the outlet team to deliver excellent service across all departments.
2. Ensure all team members observe and adhere to company policies, rules, and regulations.
3. Work with the team to achieve the shop's monthly sales targets.
4. Monitor stock delivery and processing.
5. Ensure all Operational and Customer Service SOPs are followed within the shop.
6. Manage and monitor product display arrangements according to VM guidelines as assigned by the Shop Manager.
7. Conduct daily morning briefings, providing product knowledge, policy updates, and training.
8. Supervise all team members and attend to customer inquiries.
9. Oversee shop operations and maintain consistent retail standards in the absence of the Shop Manager.
10. Coordinate with departments on shop maintenance and cleanliness.
11. Assist in stock taking, including routine, ad-hoc, and annual counts.
12. Review and track sales performance, set daily targets, and ensure achievement.
13. Maintain effective communication with Head Office and relevant departments to ensure smooth operations and address people-related matters.
14. Review staff performance to identify talents and opportunities for retention.
15. Ensure accuracy of tills reports and cash collections.
16. Implement sales and promotion plans as required.
17. Support Shop Manager in addressing suspicious activities within the premises.
18. Perform other legal duties as requested by management.

Qualifications

• Certificate/Diploma in Retail Management or relevant discipline.
• Minimum 2 years supervisory experience in reputable retail companies of similar size.
• Passion and knowledge of sports is an advantage.
• Proven leadership and management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent customer service, communication, and interpersonal skills.
• Willing to work long hours, including weekends, public holidays, and shifts.
• Open to relocation.

Additional Information

An opportunity like this at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to live and breathe our principles:

• THINK WITHOUT LIMITS - and lead your team accordingly.
• BE RELEVANT - to our people, partners, and the planet.
• OWN IT - and back yourself.