Programme Consultant

The University of Nottingham Malaysia Campus; Semenyih; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Programme Consultant to enhance student enrolment services at its Future Students Centre. This role involves providing prospective students with vital information about programs, scholarships, and more, while also developing relationships with stakeholders. The ideal candidate will possess excellent communication skills in multiple languages and a strong customer service focus. This opportunity offers a chance to contribute significantly to recruitment efforts and engage with a diverse range of students. If you're passionate about education and have a knack for sales, this role is perfect for you.

Qualifications

• 1-2 years of experience in a sales environment.
• Excellent communication skills in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Provide accurate information about studying at the university.
• Support coordination of Open Day and Recruitment events.

Skills

Communication Skills

Customer Service

Sales Experience

Microsoft Office

Digital Collaboration Tools

Education

A Level or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

Job description

This is a call for the provision of Programme Consultant services to be based at Future Students Centre (FSC): UNM Campus. The contract is offered on Contract for Service basis for a period of up to three years.

Provision of new student enrolment services through direct channels, including but not limited to:

• Providing future students with accurate information about studying at the university which includes programme information, accommodation, scholarships, visas, exchange, transfer and study abroad opportunities and more.
• Contributing to the development and management of relationships with a range of stakeholders including agents and other external stakeholders.
• Supporting the coordination and successful execution of Open Day and Recruitment events on campus.
• Ensuring efficient and effective processing of student applications and conversion activities from offers into enrolments.

Requirements:

• A level of maturity consistent with the requirements of the position for independent work, initiative, and travel.
• Excellent communication skills and etiquette of various modes (including phone, email and online chats) with a focus in converting enquiries and leads into enrolments.
• Pleasant personality with strong customer service focus and able to develop a good working relationship with students, staff members and partners.
• A good command of written and spoken English, Bahasa Malaysia and Mandarin.
• Intermediate knowledge of Microsoft Office software, especially MS Word, MS Excel, and MS Power Point and digital collaboration tools.
• Willingness to work additional hours as and when required to meet recruitment targets.
• Minimum 1-2 years working experience in a sales environment.

Kindly note that under this appointment, standard benefits accorded to our full-time staff such as EPF, medical benefits shall not be applicable.

To apply, send your CV directly to Mr Ezrin; Head of Future Student Centre at [e-mail] by 20 May 2025.