Remote German speaking Customer Service Representative in Athens Greece

Cross Border Talents; Stuttgart; Remote; EUR 40,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der positive Online-Erlebnisse schafft. In dieser Rolle haben Sie die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten in Problemlösung und Kommunikation geschätzt werden. Sie unterstützen eine globale Gemeinschaft von Nutzern, indem Sie empathische und präzise Hilfe leisten und dabei Trends erkennen, um die Benutzererfahrung zu optimieren. Wenn Sie leidenschaftlich daran interessiert sind, das Nutzererlebnis zu verbessern und ein Teil eines unterstützenden Teams zu sein, dann ist dies Ihre Chance.

Benefits

Leistungsbonus

Flexible Arbeitsbedingungen

Fortlaufende Schulungs- und Entwicklungsmöglichkeiten

Umzugshilfe für Kandidaten außerhalb Griechenlands

Internationale Arbeitsumgebung

Qualifications

• Hervorragende zwischenmenschliche Fähigkeiten und klare Kommunikation in Deutsch (C2) und Englisch (B2).
• Proaktive Einstellung mit einem Fokus auf das Wohl der Gemeinschaft.

Responsibilities

• Empathische und zeitnahe Unterstützung für Nutzer bereitstellen.
• Daten analysieren, um die Benutzererfahrung zu verbessern.

Skills

Empathische Kommunikation

Datenanalyse

Kundendienst

Computerkenntnisse

Tippen

Job description

Join a Team That Values Empathy, Excellence, and Innovation!

Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help support a global community of users. This role offers the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.

What You Will Do

1. Provide empathetic, accurate, and timely support to users.
2. Stay informed about products and community standards to offer effective solutions.
3. Make thoughtful decisions while advocating for the community's best interests.
4. Investigate and resolve user issues, including account support requests and reports of abusive content.
5. Respond to inquiries with speed, quality, and empathy.
6. Use market-specific knowledge to identify scalable improvements in user support.
7. Analyze data to enhance user experience and improve workflows.
8. Enforce Terms of Use by monitoring and addressing abuse reports.
9. Spot trends and escalate complex issues to the global team when necessary.

What We Are Looking For

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C2) and English (B2).
• A proactive attitude with a bias toward doing what's right for the community.
• Attention to detail and a results-driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

What We Offer

• Salary: 1300 EUR gross monthly, paid 14 times per year.
• Performance bonus: up to 200 EUR per month.
• Work Schedule: Monday to Sunday, 09:00 - 19:00, 8 hours per day, 5 days per week with rotational shifts.
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside Greece.
• Option to work remotely.

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full Time

Experience: 0+ years

Vacancy: 1