IT TECHNICAL SUPPORT

Jobstreet Malaysia; Kuching; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading company in Sarawak is seeking an IT Technical Support professional to provide comprehensive support and troubleshooting for employees and clients. This role involves resolving technical issues, training users, and maintaining IT systems. The ideal candidate will have strong problem-solving skills and a diploma in IT or Computer Science. Join a supportive work environment with competitive salary and benefits.

Benefits

Comprehensive medical and dental coverage

Generous annual leave and sick leave entitlements

Opportunities for professional development

Qualifications

• 1-2 years experience in IT technical support, ideally in healthcare or insurance.
• Familiarity with network infrastructure and troubleshooting.

Responsibilities

• Provide comprehensive technical support and troubleshooting.
• Diagnose and resolve hardware, software, and network issues.
• Maintain accurate records of support activities.

Skills

Problem-Solving

Analytical Skills

Customer Service Orientation

Education

Diploma in Information Technology

Diploma in Computer Science

Job description

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We are seeking a talented IT Technical Support professional to join our team. In this critical role, you will be responsible for providing comprehensive technical support and troubleshooting to our employees and clients within the Sarawak region. As a key member of our Information & Communication Technology team, you will play a vital part in ensuring the smooth and efficient operation of our IT systems and infrastructure.

What you'll be doing

1. Respond to and resolve a wide range of technical support requests from users in a timely and professional manner
2. Diagnose and troubleshoot hardware, software, and network issues, identifying and implementing appropriate solutions
3. Provide end-user training and support on the use of various software applications and IT systems
4. Maintain accurate records and documentation of all support activities and resolutions
5. Collaborate with the IT team to identify and implement process improvements and new technologies
6. Assist with the deployment, configuration, and maintenance of IT equipment and infrastructure

What we're looking for

• Minimum 1-2 years of experience in a similar IT technical support role, ideally within the healthcare or insurance industry
• Strong problem-solving and analytical skills with the ability to quickly identify and resolve technical issues
• Excellent customer service orientation and the ability to communicate technical information to non-technical users
• Familiarity with network infrastructure, hardware, and software troubleshooting
• Diploma in Information Technology, Computer Science, or a related field

What we offer

We are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you will enjoy a range of benefits, including:

• Comprehensive medical and dental coverage
• Generous annual leave and sick leave entitlements
• Opportunities for professional development and career advancement

We encourage applications from candidates with a disability. If you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.

Apply now for this exciting opportunity to join our team!

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Your application will include the following questions:

1. What's your expected monthly basic salary?
2. Which of the following types of qualifications do you have?
3. How many years' experience do you have as an Information Technology Technical Support Role?
4. Do you have customer service experience?
5. Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
6. Are you willing to travel for this role when required?

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What can I earn as an Information Technology Technical Support Role