Community Associate

Regus; George Town; On-site; MYR 30,000 - 40,000; Full time

Job summary

Join a leading workspace provider as a Community Associate, where you'll enhance customer experiences and ensure smooth operations at our centre. You'll handle customer requests, assist with events, and maintain a welcoming environment. If you thrive in dynamic settings and excel at building relationships, this role is perfect for you. Enjoy a bright work environment and opportunities for training and development.

Benefits

Training and development opportunities

Bright and inspiring work environment

Qualifications

• Ability to manage multiple tasks while providing excellent customer service.

Responsibilities

• Assist customers with various needs and handle requests.
• Manage closing procedures and coordinate end of meetings.

Skills

Communication

Customer Service

Adaptability

Tools

MS Office

Job description

At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.

A typical day at Regus

1. Arrive 15 minutes before your centre opens to ensure everything is ready and check that the cleaners have missed nothing.
2. Assist customers with various needs: provide WiFi codes, check on packages, give directions, set up projectors, and take drink orders.
3. Sort mail and handle customer requests, including updating customers about their packages.
4. Meet with the Community Manager to plan upcoming events, send invitations, and prepare promotional materials.
5. Manage the closing procedures: coordinate the end of meetings, direct customers to nearby restaurants, and ensure the centre is tidy before leaving.

About You

We’re looking for someone who can manage multiple tasks while providing excellent customer service. You should be:

• A good communicator, able to build strong relationships and empathize with customers’ needs.
• Positive, enthusiastic, and adaptable to fast-changing situations.
• Confident in using MS Office and basic IT packages.

What We Offer

In addition to a competitive salary, you’ll enjoy:

• A bright and inspiring work environment.
• Training and development opportunities.