Senior Manager, Agency Planning & Sales Operations | Kuala Lumpur, MY

Prudential plc; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading company in the insurance industry is seeking a Senior Manager for Agency Planning & Sales Operations in Kuala Lumpur. The role involves overseeing agency sales operations, developing strategic plans, and collaborating with various teams to drive performance. Candidates should have a Bachelor's degree and at least 8 years of experience in sales management, with strong leadership and analytical skills. This position offers a dynamic environment for those looking to make a significant impact in the industry.

Qualifications

• Minimum 8 years of relevant experience in sales management within the insurance industry.
• Strong leadership and strategic thinking skills required.
• Excellent analytical skills for problem-solving.

Responsibilities

• Oversee day-to-day agency sales operations ensuring efficiency.
• Develop and implement agency business planning processes.
• Analyze agency sales performance to inform management decisions.

Skills

Leadership

Strategic Thinking

Problem-Solving

Customer Orientation

Project & Priority Management

Communication

Self-Motivation

Continuous Learning

Teamwork & Resilience

Technical Skills

Education

Bachelor's degree

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Job description

Senior Manager, Agency Planning & Sales Operations

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact on the business, supporting their career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

PRINCIPAL DUTIES & RESPONSIBILITIES:

Agency Planning, Performance Management & Sales Operations

Oversee day-to-day agency sales operations, ensuring efficiency and effectiveness in all processes. Create comprehensive sales activity plans aligned with company objectives and market conditions. Develop, implement, and review agency business planning processes to stay aligned with market trends and company goals. Establish monitoring systems to track agency performance periodically, providing insights into market competitiveness. Analyze agency sales performance to inform management decisions and drive strategic actions. Collaborate with Regional Heads, Agency Growth teams, and agency leaders to lead sales operations, ensuring follow-through on all sales activities and launches, and tracking the execution of sales strategies. Develop and improve sales tracker tools for timely and accurate reporting. Analyze market trends and competitor strategies to inform planning and sales operations. Monitor and analyze sales data to identify trends, opportunities, and areas for improvement. Deliverables include:

• Timely completion and review of business planning initiatives
• Identification of implementation gaps and development of solutions
• Achievement of Agency KPIs

Job Specification

Qualifications:

• Bachelor's degree in any field.

Experience:

• Minimum 8 years of relevant experience, preferably in sales management within the insurance industry.

Knowledge & Skills:

• Leadership: Ability to lead, influence, and motivate a high-performing team.
• Strategic Thinking: Strong strategic, forward-thinking, and critical thinking skills.
• Problem-Solving: Excellent analytical skills to interpret data and solve complex problems.
• Customer Orientation: Commitment to delivering excellent service and meeting customer needs.
• Project & Priority Management: Skilled in managing multiple priorities effectively.
• Communication: Strong written and spoken English skills; ability to interact with senior management and stakeholders.
• Self-Motivation: Capable of working independently with minimal supervision.
• Continuous Learning: Willingness to learn and challenge the status quo.
• Teamwork & Resilience: Works well under pressure and as part of a team.
• Technical Skills: Proficiency in Microsoft PowerPoint, Word, and Excel.

Equal Opportunity Statement: Prudential is an equal opportunity employer, providing benefits and opportunities irrespective of sex, race, age, ethnicity, education, social or cultural background, marital status, pregnancy, religion, disability, or employment status. We support reasonable adjustments for individuals with specific health requirements.