Shopkeeper / Assistant Sales Manager

IKEA; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

IKEA Malaysia is seeking a Retail Manager to enhance the shopping experience and drive sales. The ideal candidate will have over 5 years of retail experience, strong leadership skills, and a passion for home furnishings. Responsibilities include team development, optimizing store performance, and implementing commercial strategies. Join a company committed to sustainability and community engagement, with various employee benefits.

Benefits

IKEA discounts

Flexi Benefits

Maternity Leave

Paternity Leave

Gifts and Awards

Incentive Plan

Qualifications

• Minimum of 5 years experience in a fast-paced retail environment.
• Self-motivated and skilled in implementing commercial strategies.

Responsibilities

• Ensure competent co-workers are available to assist customers.
• Drive sales by focusing on top-selling products.
• Monitor competitors and communicate insights.

Skills

Analytical

Problem Solver

Effective Communicator

Team Player

Job description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, and Thailand, with an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own, and operate shopping centres anchored by IKEA, creating walkable communities by including residential, office, and other real estate in our development plans.

We are committed to making sustainability a natural part of our daily work. We actively participate in our communities, supporting social initiatives benefiting children, women, and the environment.

Job Description

To achieve an enjoyable, convenient, and successful shopping and buying experience that leads to increased sales and long-term profitability.

To optimize the IKEA shopping experience in your shop and store to ensure satisfied customers and increased sales. You will motivate and inspire your department team using knowledge of the IKEA product range, services, the local market, and IKEA customers, utilizing IKEA tools and team expertise.

Your Responsibilities

1. Ensure the right number of competent co-workers are in the right place at the right time, fully able and available to serve and assist customers.
2. Maintain the shop in excellent condition, fully stocked with the four merchandising basics, and present the IKEA product range in inspiring and satisfying ways.
3. Ensure your team has accurate knowledge about the product range and IKEA services to enhance the customer shopping experience.
4. Understand IKEA's sales and communication channels and utilize this knowledge to serve different customer needs effectively.
5. Take responsibility for your department goals, implementing action plans aligned with country priorities, and follow up using proven solutions and examples.
6. Drive sales by focusing on top-selling products, prioritized items, and IKEA service products to maximize sales and profitability.
7. Act swiftly on commercial opportunities, product availability, and customer feedback to adapt strategies accordingly.
8. Monitor competitors and communicate insights to the Service Office when necessary.
9. Develop your team and ensure succession planning is in place.
10. Promote IKEA's social and environmental commitments, encouraging team contributions to sustainability.
11. Execute actions based on key performance indicator analysis at the shopkeeper level.

Qualifications

1. Minimum of 5 years experience in a fast-paced retail environment, with an interest in home furnishings.
2. Self-motivated, analytical, and skilled in implementing commercial strategies and guiding teams towards sales goals.
3. Proven team player with strong customer understanding and sales skills.
4. Problem solver and decision-maker, capable of prioritizing and organizing work efficiently.
5. Effective communicator, adept at multitasking and working with co-workers at all levels.

Additional Information

Please apply by 31 December 2024. IKEA Malaysia will prioritize internal candidates for this role.

Benefits

Working with us offers a range of benefits including:

• IKEA discounts: 15% on home furnishings and food from day one.
• Flexi Benefits: Flexible spending accounts for dental, optical, fitness, vaccinations, health expenses, and more.
• Maternity and Paternity Leave: Four months for mothers and four weeks for fathers.
• Gifts and Awards: Tokens for birthdays, marriages, and long service awards.
• Work Environment: Inspiring workplaces showcasing IKEA products in a relaxed atmosphere.
• Incentive Plan: Annual financial rewards based on business performance.