Receptionist

Billion Onsen Spa Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player in the wellness sector is seeking a dedicated Receptionist to be the first point of contact for guests at a luxurious spa. In this role, you will greet visitors, manage phone calls, and ensure a welcoming environment. The ideal candidate will possess strong organizational skills, a customer service mindset, and proficiency in Microsoft Office. This position offers a dynamic work environment where your contributions help create a memorable experience for guests. If you are proactive, detail-oriented, and passionate about providing excellent service, this is the perfect opportunity for you.

Qualifications

• Proven experience as a Receptionist or similar role.
• Professional attitude and appearance with strong communication skills.

Responsibilities

• Greet and welcome guests as they arrive at the spa.
• Answer, screen, and forward incoming phone calls.
• Maintain a tidy reception area and manage office supplies.

Skills

Receptionist Experience

Microsoft Office Suite

Customer Service

Organizational Skills

Multitasking

Communication Skills

Proactive Problem Solving

Education

High School Degree

Certification in Office Management

Tools

Office Equipment

Job description

Greet and welcome guests as soon as they arrive at the spa.

Answer, screen, and forward incoming phone calls.

Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, brochures).

Provide basic and accurate information in-person and via phone/email.

Receive, sort, and distribute daily mail/deliveries.

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

Order front office supplies and keep inventory of stock.

Update calendars and schedule meetings.

Keep updated records of office expenses and costs.

Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

Requirements and Skills

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g., fax machines and printers).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.
• High school degree; additional certification in Office Management is a plus.

Additional Information

Note: The repeated question "How do your skills match this job?" has been removed for clarity.

Application questions include:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a receptionist?
• Which of the following Microsoft Office products are you experienced with?
• What is your expected monthly basic salary?
• Do you have customer service experience?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?
• How would you rate your Mandarin language skills?

Company: China Shandong International Malaysia Sdn. Bhd.