IT Application & Support Manager

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in Kuala Lumpur is seeking an IT Support Manager to oversee IT applications and support functions. The role involves driving technology deployment across retail platforms, ensuring application performance, and leading the IT Support Team. Ideal candidates will have 5-7 years of relevant experience and strong leadership skills.

Qualifications

• 5–7 years of IT experience with a strong background in technology planning.
• Solid experience in retail tech applications and transformation initiatives.

Responsibilities

• Manage and support IT applications across the organization.
• Drive planning and optimization of retail technology applications.
• Lead and mentor the IT Support Team to deliver high-performance service.

Skills

Leadership

Communication

Stakeholder Engagement

Job description

Serve as a trusted partner to the CTO, managing and supporting IT applications and support functions across the organization.

Drive the planning, deployment, and optimization of retail technology applications across all stores and digital platforms.

Collaborate with cross-functional teams to understand and fulfill operational technology needs.

Ensure smooth rollout and ongoing performance of applications, resolving issues with a solution-oriented approach.

Play a strategic role in building a regional IT structure in line with our business expansion in both Peninsular and East Malaysia.

Support the development and implementation of business continuity and disaster recovery plans.

Champion global cybersecurity standards to ensure data privacy and integrity.

Oversee vendor relationships and ensure third-party solutions align with long-term growth objectives.

Lead and mentor the IT Support Team to deliver high-performance service with clear KPIs and SLAs.

What We’re Looking For:

• 5–7 years of IT experience with a strong background in technology planning, application deployment, and troubleshooting.
• Solid experience in retail tech applications and transformation initiatives.
• Proven ability to lead projects across geographical regions with budget and timeline responsibility.
• Deep understanding of IT governance, helpdesk systems, and support operations.
• Strong leadership, communication, and stakeholder engagement skills.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Support Manager?

Kuala Lumpur City Centre, Kuala Lumpur, MY