IT Support Specialist

Tech Guru; Kuala Lumpur; Remote; MYR 30,000 - 60,000; Full time

Job summary

Join a dynamic and mission-driven organization focused on delivering innovative IT solutions to accounting firms. This role offers the chance to work with a diverse team in a remote-friendly culture, where you'll troubleshoot various hardware and software issues while supporting users in a fast-paced environment. With opportunities for professional growth, including certification support, you’ll play a vital role in ensuring maximum productivity and data security for clients across multiple industries. If you have a passion for technology and customer service, this position is perfect for you.

Qualifications

• 1-2 years of experience in IT/help desk roles.
• Willingness to obtain A+ and N+ certifications.

Responsibilities

• Troubleshoot hardware, software, and network issues remotely.
• Communicate effectively with customers of varying technical knowledge.
• Set up new users and maintain their accounts.

Skills

Troubleshooting

Customer Communication

Active Directory

Networking Knowledge

English Proficiency

IT Help Desk Experience

Education

A+ Certification

N+ Certification

Tools

Microsoft Servers

Remote Management Tools

Networking Equipment

Job description

️ Company Overview:
A stable company with a strong employer brand, mission-driven and customer-centric organization. Opportunity to work with diverse, global teams in a remote-friendly work culture. Offers a competitive salary and performance bonus.

Responsibilities:

1. Troubleshoot hardware, software, and network issues remotely, including PCs, Microsoft servers, smartphones, printers, routers, VMs, VOIP, VLANs, etc.
2. Set up new users and maintain their accounts through various administrative control panels.
3. Prepare new computers according to each user’s environment.
4. Work in a fast-paced, rapidly changing environment with patience and humility.
5. Communicate effectively and tactfully with customers of varying technical knowledge and emotional states.
6. Provide support via phone, chat, or email, including remote management tools.
7. Possess near-perfect English speaking skills.
8. Have 1-2 years of experience in IT/help desk roles, with entry to mid-level experience.
9. Understand Active Directory and server concepts; be able to discuss mid-sized IT infrastructures.
10. Hold or be willing to obtain certifications such as A+ and N+ (company offers support for certification).
11. Demonstrate working knowledge and experience with servers and networking equipment.
12. Experience with direct and self-guided remediation of server and network outages.

About the Company:

Tech Guru is helping build the accounting firms of the future. We are a nationwide IT service company delivering CIO-level strategy to accounting firms seeking innovative technology resources and guidance.

Founded by Daniel Moshe, who started the company while working on his MBA, Tech Guru has evolved to serve CPA firms of all sizes, ensuring maximum productivity and data security. Our client base also includes professional services, manufacturing, non-profit, medical, and financial industries that rely on continuous IT uptime.