General Manager-Le Méridien Putrajaya

Le Méridien Hotels & Resorts; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading hotel management company seeks a strategic business leader for their property in Putrajaya. The role involves overseeing operations, ensuring guest satisfaction, and driving financial performance. Ideal candidates have extensive experience in management and a strong background in sales and marketing. Join a dynamic team dedicated to creating memorable experiences for guests.

Qualifications

• 8 years’ experience in management operations, sales and marketing, finance, and accounting.
• 6 years’ experience in management operations, sales and marketing, finance, and accounting.

Responsibilities

• Responsible for all aspects of property operations including guest satisfaction and financial performance.
• Builds owner loyalty through proactive communication and solid business results.
• Implements business plans to maximize satisfaction, profitability, and market share.

Skills

Leadership

Sales

Financial Management

Customer Satisfaction

Marketing

Education

2-year degree in Business Administration

4-year bachelor's degree in Business Administration

Job description

Additional Information

Job Number: 25078979

Job Category: Property Leadership

Location: Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia, 62502 VIEW ON MAP

Schedule: Full Time

Located Remotely? N

Position Type: Management

Job Summary

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit, and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

Candidate Profile

The ideal candidate for this role would have previous work experience in Malaysia or Asia Pacific as a General Manager.

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in management operations, sales and marketing, finance, and accounting, or related professional area.

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in management operations, sales and marketing, finance, and accounting, or related professional area.

Job Specific Tasks

Business Strategy Development

Stays current with industry trends, monitors competitors' strengths and weaknesses, explores new business opportunities, develops business plans to maximize customer satisfaction, profitability, and market share, and ensures alignment with hotel’s strategies. Translates Marriott global strategic plan into actionable plans for the property.

Business Strategy Execution

Implements business plans to maximize satisfaction, profitability, and market share; ensures team alignment; evaluates success to inform future plans; continually improves strategies for positive performance impact.

Sales and Marketing

Collaborates with Sales and Marketing to develop revenue strategies, identifies leads, and ensures strategies align with brand goals. Leverages Marriott demand engines and enhances guest preferences through quality interactions.

Talent Management and Organizational Capability

Builds a high-performance Executive Committee, coaches leaders, creates development opportunities, and plans for succession. Supports staffing processes and maximizes team performance.

Business Information Analysis

Reviews data such as market share, financials, and customer satisfaction to proactively adapt strategies, operate within budgets, and improve performance.

Employee and Labor Relations

Ensures fair treatment, fosters open communication, and collaborates with HR to maximize engagement and address labor issues.

Revenue Management

Works with revenue team to develop pricing strategies, forecast demand, and optimize occupancy and revenue metrics. Controls expenses effectively.

Owner Relations

Maintains strong relationships with owners through communication, performance analysis, and value creation initiatives.

Customer and Public Relations Management

Engages with guests and the community to gather feedback, recognize service excellence, and promote the brand image through community involvement and strategic alliances.

Company/Brand Policy, Procedures, and Standards Compliance

Ensures compliance with safety, legal, operational, and brand standards through audits and training. Maintains well-kept, safe, and guest-ready facilities.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We value the diverse backgrounds of our associates and are committed to non-discrimination on any protected basis, including disability, veteran status, or other applicable laws.

At Le Méridien, we celebrate cultures and provide authentic, memorable experiences inspired by the European spirit of savoring the good life. We seek curious and creative individuals who wish to connect with like-minded guests and craft memorable moments. Join us to do your best work, begin your purpose, belong to a global team, and become the best version of yourself.