Key Account Manager

Lazada; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player in e-commerce is seeking entrepreneurial individuals to join their dynamic team. This role offers the chance to engage with top sellers, analyze market trends, and contribute to strategic projects that drive customer engagement. With a focus on fostering creativity and innovation, you will be part of a vibrant team dedicated to enhancing the shopping experience for millions in Southeast Asia. If you're ready to take on challenges in a fast-paced environment and make a significant impact, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or equivalent practical experience required.
• Experience in sales and sales management is essential.

Responsibilities

• Build relationships with top sellers to achieve sales goals.
• Analyze performance figures and participate in business reviews.
• Support category strategy development based on market trends.

Skills

Sales Management

Data Analysis

Communication Skills

Problem Solving

Project Management

Customer Experience Improvement

Education

Bachelor's Degree

Tools

Microsoft Excel

Job description

Founded in 2012, Lazada Group is the leading e-commerce platform in Southeast Asia. It is accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of its consumers' daily lives in the region and aims to serve 300 million shoppers by 2030. Since 2016, Lazada has been the Southeast Asia flagship platform of Alibaba Group, powered by its world-class technology infrastructure.

Team and Role Introduction:

With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners. Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE: BABA). As a result of our tremendous growth, we are looking for entrepreneurial and result-oriented individuals to join our expanding team! This is a great opportunity to be part of a like-minded, driven group of individuals and hone in on your creativity to implement new initiatives. Join the team that is steering the exciting eCommerce revolution in Southeast Asia!

Responsibilities:

1. Engaging and building relationships with top sellers to plan assortment, pricing, promotional and campaign activities on Lazada to achieve sales goals.
2. Analyzing and preparing weekly performance figures to management, active participation in weekly and monthly business reviews.
3. Developing understanding on the category dynamics in the market, spotting trends and support category manager to develop category strategy to grow the segment on Lazada.
4. Constantly be prepared to learn new skill sets and be on the forefront of e-commerce knowledge development, and coach sellers to adopt new tools and features to drive customer engagement and retention.
5. Working with cross-functional teams to execute on campaigns and strategic projects.

Requirements/Qualifications:

1. Bachelor's degree or equivalent practical experience.
2. Experience in sales and sales management.
3. Ability to speak and write in English and Mandarin fluently and idiomatically.
4. Proficient in Microsoft Excel and basic data analysis.
5. Action and solution-oriented mindset, comfortable in fast-moving entrepreneurial environment.
6. Strong ownership and attention to details.
7. Passion about improving both customer and seller experience.
8. Team spirit and enthusiasm about learning.
9. Experience in merchandising, preferably working in a fast-paced environment e.g., tech startup, e-commerce or digital agency.
10. Experience in retail is an added advantage, either in retailer as brand principal/distributor.
11. Ability to translate analysis and insights into actionable strategy.
12. Excellent problem solving, project management and communication skills.