Front Desk Ambassador

TDCX; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

Join a fast-growing BPO company that empowers you to achieve more! As a Front Desk Ambassador, you will play a crucial role in public relations and events management while contributing to a positive workplace culture. This innovative firm offers competitive compensation, strong career development plans, and a supportive environment to help you thrive. With a commitment to excellence and a diverse team, you will be part of a transformative journey in the customer experience industry. If you are passionate about hospitality and have great communication skills, this opportunity is perfect for you!

Benefits

Comprehensive medical coverage

Dental and vision plans

Performance incentives

Miscellaneous allowance

Flexible working arrangements

Engaging activities and recognition programs

Qualifications

• Experience in hospitality roles such as Front Desk or Reception.
• Good communication skills in English and Mandarin.

Responsibilities

• Maintain a professional appearance and guide visitors at the front desk.
• Coordinate event details and manage on-ground activations.
• Schedule meetings and ensure a well-maintained office environment.

Skills

Public Relations Management

Event Management

Facilities Management

Project Management

Communication Skills

Telephone Etiquette

Education

Experience in Hospitality

Fresh Graduates Encouraged

Job description

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with diverse, talented people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-locate area with direct access to public transport
• Flexible working arrangements

What is your mission?

• Public Relations Management: As a FDA (Front Desk Ambassador), maintain a professional appearance and demeanor. Guide & welcome visitors at the front desk.
• Events Management: Familiarize yourself with event details and coordinate on-ground activation.
• Facilities Management: Schedule meetings and coordinate office activities, partnering with relevant experts to ensure a safe and well-maintained office environment.
• Project Management: Take on additional duties as assigned, such as travel arrangements, scheduling, purchasing, and research.

Who are we looking for?

• Preferably with experience in hospitality: Front Desk / Reception in hotels, resorts, premium residences, commercial properties, entertainment, malls, spas, retail, event management, or related fields. Fresh graduates are encouraged to apply.
• Open to local Malaysian applicants.
• Possess good telephone etiquette, a pleasant personality, committed work ethic, and good communication skills in English & Mandarin to communicate effectively with Mandarin-speaking clients.

Who is TDCX?

TDCX provides transformative digital CX solutions, helping brands acquire new customers, build loyalty, and protect online communities. We serve clients in fintech, gaming, technology, home sharing, travel, digital advertising, social media, streaming, and e-commerce. Our expertise and footprint in Asia make us a trusted partner for high-growth, new economy companies.

We pride ourselves on employing the best professionals, transforming the outsourced CX industry, and our commitment to #BeMore has earned us over 400 industry awards, including recognition as one of the best companies to work for in Asia. Join us for competitive compensation, career growth, and excellent workplace perks.

How do your skills match this job?

Sign in and update your profile to gain insights. Your application will include questions about your qualifications, right to work in Malaysia, experience as an ambassador, and languages spoken.

Singapore-based TDCX is a global BPO leader offering advanced CX solutions, sales, digital marketing, and content moderation across industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. With over 20,000 employees across 39 locations worldwide, TDCX provides robust coverage across Asia, Europe, and the U.S.

Perks and benefits include medical, miscellaneous allowance, dental, vision, incentive, bonus, and commission plans.