Atlassian Solutions Specialist

Bertelsmann; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company is seeking an Atlassian Solutions Specialist to implement and customize Atlassian tools. The role involves collaborating with teams to enhance productivity through effective solutions. Ideal candidates will have a Bachelor's degree and experience with Atlassian products, particularly Jira.

Benefits

Birthday Leave

Family Care Leave

Sponsored meals

Professional development opportunities

Work-life balance support

Qualifications

• Proven experience developing workflows and integrations for Atlassian products.
• Experience with Jira Service Management as a key user or administrator.
• Self-motivated with a strong sense of ownership.

Responsibilities

• Design, configure, and maintain projects and workflows across Jira.
• Administer Atlassian Cloud products for stable performance.
• Gather and analyze business requirements for Atlassian solutions.

Skills

Communication

Collaboration

Problem Solving

Education

Bachelor's degree in Computer Science, Engineering, or a related field

Tools

Atlassian Products

Job description

We are seeking a skilled and motivated Atlassian Solutions Specialist to join our team. In this role, you will support the implementation, customization, and administration of Atlassian tools—including Jira, Jira Service Management (JSM), Confluence, and others—for our clients and internal teams. You will collaborate with stakeholders to deliver scalable, maintainable solutions that align with business goals.

Responsibilities:

1. Design, configure, and maintain projects, workflows, permission schemes, and automation across Jira and Jira Service Management.
2. Administer Atlassian Cloud products, ensuring stable and secure platform performance.
3. Gather and analyze business requirements to provide Atlassian-based solutions that streamline processes and enhance productivity.
4. Collaborate with cross-functional teams including product managers, developers, QA engineers, and business users.
5. Provide end-user support, training, and documentation for internal teams and customers.
6. Stay current with Atlassian’s ecosystem, product updates, and best practices.
7. Troubleshoot system issues, perform root cause analysis, and implement corrective actions.
8. Maintain documentation on technical designs, configurations, and support processes.
9. Support the evaluation, configuration, and integration of apps within the Atlassian Marketplace ecosystem, including both custom-developed and third-party solutions.

Requirements:

1. Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).
2. Proven experience developing workflows and integrations for Atlassian products, with a focus on Jira Service Management.
3. Experience with Atlassian Products (JIRA, Confluence, etc.) as a key user or administrator.
4. Excellent communication skills with the ability to effectively collaborate with cross-functional teams.
5. Self-motivated with a strong sense of ownership and accountability for delivering high-quality solutions.

If you are passionate about leveraging Atlassian technologies to streamline workflows and enhance productivity, and you possess the required skills and experience, we encourage you to apply for this exciting opportunity. Join our team and contribute to building innovative solutions that empower organizations to achieve their goals efficiently.

Life at Arvato Systems Malaysia:

Are you ready to join a team that continuously nurtures creativity, champions entrepreneurship, and values every individual's contribution? Our agile and collaborative culture cultivates empowerment through ownership, trust, and respect. Within this environment, we innovate through value creation and delving into technology, shaping boundless possibilities in our ecosystem.

What's in it for YOU:

• Innovate Fearlessly: We challenge the status quo. Innovation runs deep within our core, and we seek groundbreaking solutions. Your ideas matter, and we provide the platform for them to flourish.
• Invest in Growth: We prioritize your professional development with diverse learning, mentorship, and resources, nurturing your growth through ample training opportunities.
• Work-Life Harmony: We champion flexibility and support to ensure your welfare. Your mental wellness is our priority, fostering a healthy balance between work and personal life.
• Attractive Benefits: Our benefits package includes perks such as Birthday Leave, Family Care Leave, and sponsored meals, tailored to your needs.
• Collaboration over Competition: Teamwork is our way of life.
• Thriving on Diversity: We embrace diverse viewpoints and backgrounds, ensuring Equity and Inclusivity are central to our success.
• Celebrate Success: We recognize achievements big and small, from project milestones to personal goals and team wins.
• Wellness & Well-being: We view wellness as the foundation of our community, driving our culture of exploration and learning.
• Uniting through Fun: From company trips to team outings, we build trust and camaraderie through enjoyable activities.
• Giving Back: We actively support meaningful societal causes, reflecting our commitment to Corporate Responsibility.

Join Arvato Systems Malaysia:

Embark on a transformative career journey with us. We value skills and performance above all else—everyone is welcome to contribute to a brighter future together.

About us

Global IT specialist Arvato Systems supports major companies through Digital Transformation. With approximately 3,300 staff across over 25 locations, we bring in-depth technology expertise, industry knowledge, and a focus on customer requirements. Our team develops innovative IT solutions, transitions clients into the Cloud, integrates digital processes, and manages IT systems operation and support.

If interested, please submit your detailed application including certificates and salary expectations. We welcome applications from diverse candidates to enrich our company culture.