Support Engineer

Future D; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT solutions provider in Malaysia is seeking a Technical Support Engineer to deliver exceptional customer service and technical assistance. The role involves troubleshooting, managing server technologies, and collaborating with teams to ensure effective resolution of issues. Ideal candidates will possess a degree in IT and strong communication skills, ready to contribute to a dynamic team environment.

Qualifications

• Strong communication and customer management skills.
• Ability to work independently and manage projects.
• Proven skills in troubleshooting and presenting technical information.

Responsibilities

• Providing technical support remotely or on-site.
• Updating the ticketing system with incident statuses.
• Conducting User Acceptance Testing (UAT) with customers.

Skills

Troubleshooting

Problem-solving

Communication

Customer management

Education

Diploma or Degree in an IT-related field

Tools

Servers and virtualization technologies

Storage systems and backup solutions

Networking technologies and protocols

Job description

Add expected salary to your profile for insights

- Providing technical support remotely or on-site, assisting customers with issues or inquiries.

- Working closely with internal teams or the principal support team to ensure issues are resolved effectively.

- Participating in an on-call rotation to support after-hours issues, ensuring compliance with customer SLAs.

- Updating the ticketing system with the status of incidents, requests, and projects in a timely manner.

- Contributing to documentation efforts to maintain records, project documentation, and knowledge bases for troubleshooting and support.

- Conducting project or implementation User Acceptance Testing (UAT) and commissioning with customers.

Required Education and Experience:

• Diploma or Degree in an IT-related field.
• Strong communication and customer management skills, with the ability to effectively articulate technical solutions and remedial action plans through both oral and written communication.
• Ability to work independently with minimal supervision, lead troubleshooting efforts, and manage projects effectively.
• Proven skills in troubleshooting, problem-solving, and presenting technical information.
• Demonstrated ability to collaborate with others and maintain a positive team attitude.

Possess strong concepts or experience with the following technologies:

• Strong understanding or experience in managing servers and virtualization technologies.
• Knowledge or experience with storage systems and backup solutions to maintain data integrity and availability.
• Familiarity with networking technologies, protocols, and infrastructure.

How do your skills match this job?

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Delivery Engineer?
• Do you have technical support experience?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Technical Support Engineer?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?

Computer Software & Networking, 11-50 employees

Established in Selangor, Future D Sdn. Bhd. is a unique organization, backed by dynamic and ambitious IT professionals who specialize in ICT Solutions aligned with the Malaysian Government's Vision 2020. Set up by a group of IT professionals in 2015, Future D Sdn. Bhd. has advanced through providing quality ICT consultancy. The company's strategy involves project management, design, development, and implementation of comprehensive system solutions tailored to client requirements, leveraging contemporary information technology consulting services.

To help fast track investigation, please include any relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.