Client Success Representative APAC (Remote, Contract)

INFUSE; Shah Alam; Remote; MYR 100,000 - 150,000; Full time

Job summary

Join INFUSE as a Client Success Specialist, where you'll drive exceptional client experiences in a dynamic environment. This role emphasizes building strong relationships, ensuring successful solution delivery, and fostering a supportive workplace. If you're passionate about client success, apply now and contribute to our team's positive impact.

Qualifications

• Proven experience managing client relationships, preferably in hospitality, client success, or sales.
• Ability to manage multiple tasks with attention to detail in a fast-paced environment.
• Empathy and understanding of client needs.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions aligned with client needs.
• Identify and grow opportunities within the territory.

Skills

Communication

Interpersonal skills

Problem-solving

Job description

OUR HIRING PROCESS:

1. We review your application against our job requirements. We do not use machine learning technologies during this phase, as we believe every human deserves attention from another human. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.

2. We may invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to determine your fit for the team.

3. Next, we invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire without meeting you face-to-face or via Zoom. You will be invited to a live meeting or Zoom session to meet the INFUSE team.

4. Finally, if you remain interested and we like your profile, we will discuss an offer. We ensure you have the opportunity to speak with us live before any offer is made. We consider our team members as family and want you to feel comfortable and welcomed.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

Join Our Team as a Client Success Specialist

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we seek a passionate Client Success Specialist to contribute to our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. Our company values employee satisfaction and fosters a workplace where everyone feels valued and connected. Join us and be part of a supportive community that celebrates success and promotes continuous improvement. Our employees love their jobs, motivated by meaningful connections and positive impacts on our clients' businesses.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions aligned with client needs and objectives
• Communicate progress of initiatives to stakeholders
• Identify and grow opportunities within the territory, collaborating with sales teams
• Assist with challenging client requests or escalations
• Support administrative and operational tasks, such as data entry, system updates, and scheduling

Requirements

• Proven experience managing client relationships, preferably in hospitality, client success, or sales
• Strong communication and interpersonal skills
• Ability to manage multiple tasks with attention to detail in a fast-paced environment
• Empathy and understanding of client needs
• Proactive problem-solving skills

If you're passionate about building relationships and delivering excellent client experiences, we want to hear from you. Apply now and start a rewarding career with INFUSE, where your contributions are valued. Don't miss the chance to join a team that makes a difference. Submit your application today!