(B) Avaloq System Support 1st and 2nd level

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Avaloq System Support professional to join their team in Kuala Lumpur. This role involves providing 1st and 2nd level support for production issues, troubleshooting, and enhancing the Avaloq system according to business needs. The ideal candidate will possess strong technical skills, particularly in Java and database management, along with a passion for problem-solving and collaboration. This is a fantastic opportunity to contribute to a dynamic environment where your expertise will directly impact the success of banking operations.

Qualifications

• 3+ years of experience with Avaloq and banking/payment or insurance domain.
• Strong troubleshooting skills and knowledge of System Development Life Cycle.

Responsibilities

• Provide 1st and 2nd level support for Avaloq system production issues.
• Develop and maintain enhancements for Avaloq system software.

Skills

Avaloq

Java Programming Language

Oracle DB

SQL

PL/SQL

Web-oriented technologies

Troubleshooting

Communication Skills

Job description

(B) Avaloq System Support 1st and 2nd level

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job (B) Avaloq System Support 1st and 2nd level

Avaloq System Support 1st and 2nd level Preference:

• Must have experience in banking/payment or insurance domain.
• Local will be prioritized.

Responsibilities:

Responsible for support for production issues troubleshooting on production issues on Avaloq system as 1st level support. Involve in production issues investigation, escalation of issues and be able to provide details to 2nd level support and vendors. Eventually, also able to support on the production issues on Avaloq system as 2nd level support which includes product issues investigation, escalation of issues, provide interim solutions, deployment of fixes and be able to provide details to the vendors. Responsible for analysis, design, technical specification and development on Avaloq system software enhancements that the bank can customize in accordance to business’s provision. Develop, maintain, enhance, test and support Avaloq system and its related interfaces in accordance to business requirements and provide the technical documentation related to the system’s supports. Includes also perform SIT and support UAT for the enhancements that are being developed. Liaise with business users, vendors, consultants and other technical staff to achieve support objectives.

Functional Skills:

To assist and execute the following IT services and handling projects. Knowledge in System Development Life Cycle. Preferably with 3+ years working knowledge/experience and hands-on with Avaloq. Knowledge of Private Wealth Management is an advantage.

Technical Skills:

Java Programming Language, Oracle DB, SQL, PL/SQL, Web-oriented technologies (JavaScript, HTML, XML, CSS). Avaloq Script Language is an advantage.

Soft Skills:

Strong troubleshooting skills, strong interest and self-initiative to pick up technical knowledge from team members and vendors to improve oneself, positive attitude, team player, critical thinker, good communication skills.