Customer Service Experience Bilingual Mandarin English

Daythree; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to provide exceptional service. In this pivotal role, you will address customer queries through various channels, balancing customer needs with business objectives. Your strong language skills in Mandarin and English will be essential as you manage high inquiry volumes and work towards individual KPIs. The company offers an enticing commission structure and a convenient location, making it an attractive opportunity for those looking to excel in customer service. If you have the passion and experience, this role could be your next big step.

Benefits

Enticing commission structure

Convenient location accessible by LRT

Qualifications

• 1 year experience in Customer Service and the financial industry is required.
• Strong proficiency in Mandarin and English (C1) is essential.

Responsibilities

• Address customer queries through voice & non-voice channels.
• Balance customer needs with business objectives effectively.

Skills

Mandarin proficiency

English proficiency

Customer service experience

Sales and marketing techniques

Education

Diploma

Job description

Job Responsibility

Responsibility

Role

What you will do

As a dedicated Customer Service Executive, you’ll play a pivotal role in providing top-notch customer service. Here is what’s waiting for you:

1. Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns
2. Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
3. Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
4. Embracing accountability for individual KPIs and working cohesively towards team goals
5. Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
6. Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
7. Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times

Requirements

Job Requirements

Who you are

Here is your opportunity to shine! We're looking for candidates who are also ready to unlock a world of possibilities.

1. Strong proficiency in Mandarin and English (C1), giving you a chance to showcase your language skills
2. 1 year experience in Customer Service and the financial industry is a must
3. Good command of English or Bahasa Malaysia to round out your communication abilities
4. Previous experience in a contact centre or customer service role? That’s a big plus!
5. A minimum DIPLOMA qualification, showing that you have the fundamentals in place
6. Working Hours: Sun - Thu, 1.30pm - 10.30pm

Benefits

Job Benefits

Additional Info Take a Look At What We Offer

• We’re conveniently located, accessible by LRT. No long commutes for you!
• Let’s talk compensation: an enticing commission structure that rewards your hard work