Inbound Sales Consultant (English) – No Cold Calls | High Incentives

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading company in Kuala Lumpur is seeking a customer service representative to enhance customer satisfaction through effective sales techniques. The role involves engaging with customers, resolving queries, and meeting performance targets in a fast-paced environment. Join a youthful team that values diverse perspectives and offers structured training to build essential skills.

Benefits

Training provided

EPF & SOCSO coverage

Convenient location near LRT

Access to leave entitlements

Qualifications

• Experience in sales or customer service preferred.
• People-oriented, outgoing, and skilled at building rapport.

Responsibilities

• Handle inbound calls to create a positive customer experience.
• Engage in consultative selling by identifying customer needs.
• Quickly diagnose and fix product issues on the first call.

Skills

Communication

Problem Solving

Sales Techniques

Job description

Job Responsibility

• Handle inbound calls to create a positive customer experience by applying effective sales techniques in every interaction.
• Engage in consultative selling by identifying customer needs and confidently recommending solutions that support their business growth.
• Resolve queries within the Scope of Support (SOS) or direct customers to appropriate paid or third-party options.
• Quickly diagnose and fix product issues on the first call to enhance satisfaction and reduce repeat contacts.
• Consistently meet performance targets such as KPIs including First Call Resolution, Conversion Rates, Net Promoter Score (NPS), and new sales.
• Demonstrate strong communication skills, stay focused under pressure, and multitask effectively in a fast-paced environment.

Job Requirements

• Experience in sales or customer service, with a background in customer interactions or selling products/services preferred.
• People-oriented and outgoing, with a friendly and approachable demeanor, skilled at building rapport with customers.
• Strong problem-solving skills, capable of providing effective solutions promptly.
• Reliable and committed, showing dependability, responsibility, and a drive for quality work.
• Willingness to work on a rotational shift as required.

Job Benefits

• Training provided through a structured onboarding and learning program to build essential skills.
• EPF & SOCSO coverage for financial security and peace of mind.
• Convenient location near LRT Ara Damansara for easy commute.
• Join a global, inclusive, and youthful team that values diverse perspectives.
• Access to leave entitlements including annual leave, medical leave, and other benefits to support work-life balance.