Customer Service Executive

Winner Venture Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player in telecommunications is seeking a dynamic Customer Service Executive to join their vibrant team. This role involves resolving customer complaints through various channels, ensuring satisfaction, and providing product information. The company fosters a fun and flexible working environment that encourages innovative ideas and teamwork. With opportunities for growth and development, this position is perfect for individuals passionate about customer service and eager to make a positive impact in the digital age. If you are ready to embrace new challenges and thrive in a collaborative setting, this is the opportunity for you.

Benefits

RM50k PA Insurance

Medical benefits (Dental, Optical)

Annual bonus

Annual trips

Team-building events

Salary reviews and increments

Qualifications

• Candidate must possess at least a Higher Secondary/STPM/'A' Level or equivalent.
• Preferably 1 year of working experience in a related field.

Responsibilities

• Resolve product or service problems by clarifying the customer's complaint.
• Guide callers through troubleshooting and navigating the company site.

Skills

Customer Service

Communication Skills

Problem Solving

Social Media Engagement

Education

Higher Secondary/STPM/'A' Level/Pre-U

Diploma

Bachelor's Degree

Job description

Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction and following up to ensure resolution. Resolve customer complaints via phone, email, and chats.

Highly developed sense of integrity and commitment to customer satisfaction.

Ability to communicate clearly and professionally, both verbally and in writing, through inquiries and reviews via Facebook and social media platforms.

Responsible for providing customers with information about products and services, assisting with complaints and questions, and following up end-to-end.

Guide callers through troubleshooting, navigating the company site, or using the products or services.

Qualifications:

• Candidate must possess at least a Higher Secondary/STPM/'A' Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Required languages: Bahasa Malaysia, English.
• Preferably 1 year of working experience in a related field.
• Willing to work in Kuchai Lama.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Fresh graduates are welcome to apply.

Enjoy a fun, young, and flexible working environment that encourages idea-sharing and implementation.

Benefits include:

• RM50k PA Insurance
• Medical benefits (Dental, Optical)
• Annual bonus
• Annual trips
• Team-building events
• Salary reviews and increments

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Application questions include:

• Right to work in Malaysia
• Years of experience as a Customer Service Executive
• Expected monthly salary
• Customer service experience
• Qualifications
• Experience in call centers
• Languages spoken fluently

Company overview: Telecommunications & Internet Service Providers with 11-50 employees. Winner Venture is a fast-growing telecommunications marketing company in Malaysia, seeking dynamic team players to empower communities and innovate in the digital age.

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Potential earnings as a Customer Service Executive vary based on experience and performance.