Executive, Asset Management

PEOPLE PROFILERS; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in handling collections and managing non-performing accounts. This role involves conducting investigations, negotiating repayment schemes, and ensuring effective follow-ups on repossession orders. The ideal candidate will possess strong communication skills in English and Bahasa Malaysia, with additional proficiency in Mandarin being a plus. You will have the opportunity to contribute to process improvements by analyzing monthly KPI reports. If you are passionate about making a difference in collections and enjoy engaging with customers, this position is perfect for you.

Qualifications

• Minimum Diploma holder in any equivalent professional qualification.
• 1-2 years of experience in collection and handling non-performing accounts.

Responsibilities

• Conduct investigations on delinquent accounts to trace missing defaulters.
• Negotiate repayment schemes and update arrears with customers.

Skills

Communication Skills

Negotiation Skills

Microsoft Excel

Microsoft Word

Mandarin Language

Education

Diploma or equivalent professional qualification

Tools

Microsoft Office Suite

Job description

• To conduct investigation and regimented calling on more than 91 days delinquent accounts to trace the whereabouts of missing defaulters/vehicles.
• Negotiate with customers on repayment schemes and variations/restructuring loan schemes to update arrears.
• Review files and initiate site visits, legal notices to trace the whereabouts of uncontactable and untraceable customers.
• Ensure timeliness of repossession orders and effectiveness of follow-ups with repossessors on the outcome of repossessions. Provide recommendations for repossession fees for Management's approval.
• Prepare and analyze the units' monthly KPI reports for process/productivity improvement.
• Support ad-hoc tasks assigned by superiors/managers.

Job Requirements

• Minimum Diploma holder in any equivalent professional qualification.
• Minimum 1-2 years of related experience in collection and handling non-performing accounts. However, fresh graduates are welcomed to apply.
• Good communication skills in English and Bahasa Malaysia, both written and spoken. Ability to communicate in Mandarin is an additional advantage for liaising with customers during negotiations.
• Well-versed in using Microsoft Excel and Word.

Please send your updated CV to [e-mail] if the role is relevant to your experience.
Due to the volume of applications, we regret to inform that only shortlisted candidates will be notified.

Required Skills: