Head, Branch Strategy & Development

Aeon Credit Service; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading consumer financing provider in Malaysia is seeking a Head of Branch Strategy & Development. This role involves shaping the strategic direction of the company's branch network, enhancing customer experience, and driving business performance. The ideal candidate will have extensive experience in retail or financial services and a proven track record in branch strategy.

Qualifications

• Minimum 8 years in leadership role within retail or financial services.
• Proven success in branch expansion and optimization strategies.

Responsibilities

• Develop and execute comprehensive branch strategies.
• Enhance customer experience and operational efficiency.
• Lead and mentor a high-performing team.

Skills

Analytical Skills

Problem-Solving

Communication

Interpersonal Skills

Business Acumen

Job description

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About the role

As the Head of Branch Strategy & Development at AEON Credit Service (M) Bhd, you will play a crucial role in shaping the strategic direction and growth of the company's branch network across Malaysia. This full-time position, based in Bangsar South, Kuala Lumpur, involves developing and implementing innovative strategies to optimise the branch footprint, enhance customer experience, and drive overall business performance.

What you'll be doing

• Develop and execute comprehensive branch strategies aligned with the company's overall goals and objectives.
• Enhance the customer experience by developing and promoting a customer-centric culture within the branches.
• Oversee the operational efficiency and effectiveness of branch operations.
• Implement strategies to optimize revenue generation and cost control within branches.
• Implement risk management strategies to mitigate operational and financial risks.
• Support team, region & business unit in various reports to ensure all meet the timeline.
• Serve as the first point of contact between HQ and assigned/region branches.
• Develop and implement strategies to enhance branch performance, optimize customer experience, and achieve business objectives.
• Lead, mentor, and develop a high-performing team of managers and staff.
• Track and manage post-project implementation performance, including impact assessment.
• Perform other duties as reasonably assigned, aligned with the job's character and level of responsibilities.
• Maintain personal and professional development to meet changing job demands.

What we're looking for

• Minimum 8 years of experience in a leadership role within retail or financial services, focusing on branch strategy and development.
• Proven success in developing and implementing branch expansion and optimisation strategies.
• Excellent analytical and problem-solving skills, with the ability to interpret data and translate insights into actionable plans.
• Strong business acumen and commercial awareness, aligning branch initiatives with overall business objectives.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate across teams.
• Familiarity with Malaysian retail and financial landscape, including regulatory requirements and trends.

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Application questions

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AEON Credit Service (M) Berhad is a leading consumer financing provider with operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan, and China. Since 1996, we have established a strong presence in Malaysia, offering a range of financial services including credit cards, personal financing, and easy payment schemes that help enrich the livelihoods of many Malaysians.

We offer an exciting, dynamic workplace. As part of our expansion, we seek talented individuals striving for excellence. If you're a visionary go-getter, join us today. Together, we can shape a promising career.

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