Customer Service Advisor - Automobile Industry (May Intake)

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor in the automobile industry! This role offers the chance to engage with customers, addressing their inquiries and resolving issues efficiently. You will build lasting relationships while providing exceptional service. With a focus on customer satisfaction, this position is perfect for individuals passionate about helping others and enhancing customer experiences. Be part of a dynamic team that values innovation and collaboration, and contribute to shaping the future of customer service in a thriving industry.

Qualifications

• Experience in customer service roles, preferably in call centers.
• Strong communication skills with the ability to resolve issues.

Responsibilities

• Answer customer inquiries via phone and email.
• Resolve customer issues promptly and maintain strong relationships.

Skills

Customer Service Experience

Relationship Management

Effective Communication

Problem Solving

Education

High School Diploma

Bachelor's Degree

Job description

Customer Service Advisor - Automobile Industry (May Intake)

o Answer customer inquiries via phone and email.

o Actively listen to customer concerns and effectively address their needs.

o Resolve customer issues promptly and efficiently, including but not limited to:

• Product inquiries and concerns
• Warranty claims
• Complaints and escalations

Build and maintain strong customer relationships:

• Foster positive and lasting relationships with customers
• Proactively identify and address potential customer issues
• Provide accurate and timely information to customers

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Adviser?
• Do you have customer service experience?
• Do you have experience in a role which requires relationship management experience?
• Have you worked in a call centre before?

Information & Communication Technology: More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

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