Sr. Field Trainer - Germany

TN Germany; Germany; Remote; EUR 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Sr. Field Trainer to join their German team. This role is crucial for enhancing the operational success of Franchisees through effective training and support. The ideal candidate will leverage their extensive experience in the QSR environment to provide coaching, develop training programs, and ensure high standards of operational excellence. If you thrive in a fast-paced, agile environment and are passionate about empowering others, this opportunity offers a chance to make a significant impact while enjoying a variety of perks and a supportive work culture.

Benefits

Pension Insurance

Medical Insurance

Life Insurance Reimbursements

Competitive Bonus

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering Time

Qualifications

• 6+ years of experience in QSR environment with managerial experience.
• Strong presentation and facilitation skills for larger groups.

Responsibilities

• Certify local restaurants for Franchisee training and evaluate operations.
• Support implementation of Learning and Development programs.

Skills

Time Management

Organizational Skills

Presentation Skills

Facilitation Skills

Communication Skills

Problem Solving

Adaptability

Coaching

Mentoring

Education

Bachelor's Degree in Training or Business

Equivalent Experience in Education or Training

Tools

WebEx

Zoom

Learning Management Systems

MS Office

SharePoint

Job description

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We have an exciting opportunity to support our German Team as a Sr. Field Trainer based remotely in Germany. The Sr. Field Trainer role is integral in supporting SMO/MFP success within Subway, through providing operational knowledge, training, coaching, and support to Franchisees and a Training store network. The Sr. Field Trainer will work closely with the Manager of the Franchise Performance team to identify, plan, and conduct training in restaurants within the market. Provide training to support the current strategic EMEA plan, company initiatives, and regional needs. Bring learning, training, and professional development to all learners in the market with a hands-on approach, classroom delivery, online facilitation, self-service e-learning content, and other suitable delivery methods. Additionally, the Sr. Field Trainer will work in partnership with MFPs to ensure all training for NRO new employees is completed to the required standard and ensure the store is ready to execute operational excellence on opening.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast-paced and agile working environment.

Responsibilities include but are not limited to:

1. CERTIFIED TRAINERS & TRAINING RESTAURANTS: Through the approved training store program, certify and maintain an appropriate number of local restaurants "Centers of Excellence" to be used for Franchisee Training and seeding out of initiative training. Visit training restaurants and evaluate the level of operations and effectiveness of the designated store trainer. Organize monthly cascade calls as well as quarterly business review meetings for in-store trainers to ensure alignment and ongoing professional development and calibration. Continued coaching of in-restaurant trainers to build capability. Review restaurant performance monthly by evaluating evaluations and participant feedback, and follow up with each restaurant to ensure high operational and training standards are maintained at all times.
2. TRAINING CASCADE: Support and collaborate with the cascade of all core Learning and Development programs and initiatives within the market to ensure successful implementation with Franchisees and their restaurant teams. This includes Campaign Windows & functional skills training, among other requirements. This cascade is predominantly through an established Network of Certified Trainers and Certified Training Restaurants, enabling scalable deployment of initiatives throughout the region. Collect valuable feedback from frontline teams to support continuous improvement and evolution of training strategy and resources for maximum impact.
3. SMO PERFORMANCE SUPPORT: Training needs are constantly identified in partnership with MFPs in the market, with targeted approaches for improvement (utilizing the training store network). According to regional Head of Franchise Performance (HOF) and EMEA Operational priorities, field trainers deploy to provide hands-on coaching, support, and development of restaurant teams directly and/or through the network of certified trainers to build capability that supports performance improvement to meet Subway KPIs. Provide feedback on performance issues, communicate concerns, and escalate as appropriate to EMEA L&D team, SMO team (HOFs), Restaurant Excellence lead, and key stakeholders such as the participant’s supervisor/management. Monitor course effectiveness through performance analysis and feedback via surveys or other measurement tools. Assist with reporting requests.
4. NRO: Work in partnership with SMO/MFP to execute the New Restaurant Opening program (NRO). Ensure all training for new employees is completed to the required standard and that the store is prepared to execute operational excellence.
5. TRAINING OF MFPs & NEW HQ EMPLOYEES: Collaborate with our SMO team to ensure they possess the technical skills, subject matter expertise, and soft skills necessary to drive performance improvement across their estate. Ensure the SMO team remains current on curriculum updates, products, policies, and procedures, and can effectively deploy relevant resources with franchisees and restaurant teams. Provide proactive feedback to the L&D team to ensure training material is educationally sound and meets audience needs.
6. CERTIFIED MANAGERS: Partner with the EMEA L&D team to deploy Certified Manager (and PIC) training within the region, ensuring trained management supports the franchise business requirements aligned with Subway strategies and initiatives.
7. INTERPERSONAL RELATIONS: Provide excellent customer service to Franchisees, Managers, Field Consultants, Development Agents, Worldwide Training staff, FWH employees, in-store trainers, and others requesting training services. Develop strong relationships to effect positive change and enhance the reputation of SUBWAY and the Learning & Development Department.
8. SELF-DEVELOPMENT: Apply designated training programs to develop new skills. Participate in all scheduled training sessions, including conference calls. Be available to travel occasionally to other training centers, field meetings, conventions, and staff meetings.
9. KNOWLEDGE: Provide Subject Matter Expertise for developing Learning & Development programs. Maintain existing course content and translations as applicable, including pre-requisite courses. Collaborate with other departments to advance overall learning goals and increase web-based course completions in the region.
10. CONTINUOUS IMPROVEMENT: Proactively identify opportunities to support technology, marketing, and operations initiatives, delivering these through classroom training or other methods such as calls, webcasts, or the certified trainer program.

Qualifications:

• Bachelor’s degree preferred in training, business, management, sales, retailing, food service, online learning, or marketing; or 4 years equivalent experience in education, training, sales, or industry-related fields.
• 6+ years of job-specific experience, preferably in the QSR environment. Managerial experience required.
• Excellent time management and organizational skills, with the ability to prioritize work independently and solve problems efficiently.
• Strong presentation and facilitation skills, capable of impacting larger groups, face-to-face or via video.
• Ability to adapt to different situations and personalities, maintaining personal integrity.
• Exhibits a growth mindset, is creative, open-minded, and comfortable with innovation and rapid experimentation.
• Proficient in technology tools such as WebEx, Zoom, Learning Management Systems, MS Office, SharePoint.
• Effective communication skills, including coaching, mentoring, and influencing abilities.
• Excellent written communication, with a focus on accuracy and clarity.
• Travel requirements: up to 80% of the time.

What do we Offer?

• Pension, Medical, and Life Insurance Reimbursements
• Competitive Bonus
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• Many More…

Actual pay is determined based on various factors including skills, education, credentials, scope of role, location, performance, and working conditions.