Senior service crew & Management Trainee

RMB NOODLE HOUSE; Johor; On-site; MYR 150,000 - 200,000; Full time

Job summary

Join a vibrant team at an established industry player where you can develop your leadership skills and enhance customer satisfaction. As a Senior Service Crew and Management Trainee, you will gain hands-on experience in all aspects of outlet operations, from food preparation to service excellence. This role offers rapid career progression based on performance, along with a supportive environment that values punctuality and a positive attitude. With training provided and various benefits, this is an exciting opportunity to grow your career in the food service industry.

Benefits

Uniform provided

Training provided

Attendance allowances

Performance bonus

Overtime pay

Medical leave

Annual leave

Free duty meal

Accommodation provided

Qualifications

• Ability to work shifts including weekends and public holidays.
• Open to Malaysian citizens with a good working attitude.

Responsibilities

• Take orders and serve food and beverages to customers.
• Handle customer inquiries and complaints courteously.

Skills

Customer Service

Leadership

Fluent in Chinese

Punctuality

Job description

Senior Service Crew & Management Trainee

- Take orders and serve food and beverages to customers according to restaurant standards.

- Handle customer inquiries and complaints courteously.

- Provide assistance to Supervisors/Managers when necessary.

- Ensure personal hygiene, restaurant hygiene, and safety standards are maintained at all times.

- Perform other ad-hoc duties as required.

Position 2: Management Trainee

In this program, you will learn and participate in:

1. All aspects of outlet operations, including food preparation, service, inventory, and cleanliness.
2. Daily operational tasks for hands-on learning.
3. Supporting and guiding teams to achieve performance goals.
4. Developing leadership skills through supervisory roles.
5. Delivering excellent customer experiences by resolving issues and managing feedback.
6. Developing strategies to improve customer satisfaction.
7. Working with managers and the operations team to implement company policies.
8. Identifying and addressing operational challenges effectively.
9. Developing decision-making skills to maintain service quality.
10. Adapting by relocating or traveling for training and operational exposure.

Requirements:

• Ability to work shifts, including weekends and public holidays, as needed.
• Open to Malaysian citizens.
• Punctuality and a good working attitude.
• Fluent in spoken Chinese.
• Six-day work week.
• Uniform provided.
• Training provided.
• Attendance allowances upon confirmation.
• EPF, SOCSO, EIS, PCB contributions.
• Performance bonus.
• Overtime pay.
• Medical leave and annual leave.
• Free duty meal provided.
• Accommodation provided.
• Rapid career progression based on performance.

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