E-commerce Senior Key Account Manager (MY)

Intrepid; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading Ecommerce and Digital Solutions Provider in South East Asia is seeking a Senior Key Account Manager to manage and grow ecommerce businesses for multiple brands. The role involves strategy development, relationship management, and cross-functional team coordination to ensure brand success across platforms.

Benefits

Competitive salary package

Ample opportunity for personal and professional development

Qualifications

• Minimum 4 years of relevant work experience in Ecommerce, ideally with a platform.
• Fluent in English and Malay, ideally proficient in Mandarin.
• Commercial performance-driven mindset, flexible & collaborative attitude.

Responsibilities

• Grow account NMV and revenue.
• Build strong relationships with brand and platform counterparts.
• Develop annual growth plans and activation calendars.

Skills

Interpersonal skills

Negotiation skills

Analytical skills

Project management

Education

University degree

Tools

Excel

PowerPoint

Job description

About Us

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.

The Role:

As a Senior Key Account Manager, you will be responsible for managing and growing the ecommerce business of one or multiple brands across all ecommerce platforms in Malaysia. As the brand’s main point of contact and trusted advisor, you create the ecommerce strategy and annual plans for your brands and take ownership of their business like it is yours. You negotiate with brand and platform stakeholders to maximize the attractiveness of propositions for consumers and exposure for the brand, in order to grow the business. You have a firm grasp of ecommerce fundamentals, digital marketing, campaign development and the growth levers that the different marketplaces offer. You coordinate with our different in-house teams and ensure that collectively you make your brand(s) successful.

You are responsible for account NMV and revenue growth and work closely with the business development team to explore how your brands can benefit from additional services.

Responsibilities:

• Grow account NMV and revenue
• Build strong relationships with your brand and platform counterparts
• Deliver expert recommendations on the best strategy / promotions / growth levers for brands
• Develop annual growth plans and activation calendars and campaign proposals
• Manage cross-functional team to drive brand performance (Content, Store Management, Operations, Chat)
• Ensure all brand / store KPIs are met
• Collaborate on onboarding and growth plans for new brands
• Collaborate with management on NMV goals, planning and forecasting
• Work together with Intrepid leadership to ensure account retention and growth
• Coach and develop junior team members

Who we look for – the ideal profile:

• University degree
• Fluent in English and Malay, ideally proficient in Mandarin
• Minimum 4 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
• Experience in FMCG category or merchandising will be added advantage.
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
• Strong interpersonal, relationship and communication, listening and negotiation skills
• Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
• Experience in developing digital / ecommerce campaign plans
• Analytical skills to analyze data and make performance improvement suggestions
• Project management experience
• Good Excel and PowerPoint skills

What we offer

• Competitive salary package
• Key external facing position in a fast-growing international ecommerce company that has strong momentum and strong competitive differentiators (team, technology, regional footprint), this role offers an exciting growth journey and opportunity to co-create our success story.
• You will work with leading brands across different categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian ecommerce ecosystem.
• Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, soft skills and leadership training).

Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties#LI-HG1