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E-Commerce Sales Assistant

Tomaz Shoes

Subang Jaya

On-site

MYR 20,000 - 100,000

Full time

3 days ago
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Job summary

Join a dynamic team as an E-Commerce Sales Assistant at a leading footwear brand. In this full-time role, you'll enhance the online shopping experience, assist customers with orders, and ensure their satisfaction. Ideal candidates should have strong communication skills and a passion for customer service. Seize the opportunity to grow with Tomaz Shoes, renowned for its trendy lifestyle essentials and strong commitment to customer-centric values.

Qualifications

  • 1-2 years of experience in a customer service or sales role.
  • Good communication skills in English & Malay.
  • Familiarity with e-commerce platforms.

Responsibilities

  • Responding to customer inquiries via email and chat.
  • Handling order processing and tracking.
  • Providing customer support and resolving complaints.

Skills

Communication
Customer service
Problem-solving
Attention to detail

Education

1-2 years in customer service or sales

Tools

E-commerce platforms

Job description

We seek a driven and customer-focused E-Commerce Sales Assistant to join our vibrant Tomaz Shoes team in Subang Jaya, Selangor. In this full-time role, you will be crucial in providing an exceptional online shopping experience for our valued customers.

What you'll be doing

  • Responding promptly and efficiently to customer inquiries and orders via email, chat, and other digital channels
  • Assisting customers with product selection, sizing, and order placement
  • Handling order processing, tracking, and fulfillment to ensure timely delivery
  • Providing friendly and knowledgeable customer support to build strong relationships with our clients
  • Maintaining accurate records and updating inventory information in our e-commerce system
  • Handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
  • Collaborating with the wider retail team to identify opportunities for improving the online customer experience

What we're looking for

  • 1-2 years of experience in a customer service or sales role, preferably in an e-commerce or retail environment
  • Good written and verbal communication in English & Malay. Being able to communicate in Mandarin will be an added advantage.
  • Excellent communication and interpersonal skills, with a friendly and professional demeanour
  • Strong problem-solving abilities and a keen eye for detail
  • Familiarity with e-commerce platforms
  • A passion for providing exceptional customer service and a commitment to exceeding client expectations

About us

Tomaz Shoes is a leading footwear brand known for its high-quality, stylish, and comfortable shoes. With a strong presence both online and in physical retail stores, we are committed to providing our customers with an exceptional shopping experience. Our company values of innovation, sustainability, and customer-centricity drive everything we do, and we pride ourselves on being a trusted brand in the industry.

If you're excited about the prospect of joining our dynamic team, we encourage you to apply now!

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    Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Which of the following languages are you fluent in? How would you rate your English language skills? How would you rate your Bahasa Malaysia language skills?

Arts & Cultural Services 51-100 employees

TOMAZ SHOES SDN BHD

Starting from a small kiosk founded in 2009, to rigorously expanding 17 stores nationwide. Tomaz Shoes & Clothing is a proud homegrown brand that is growing progressively fast in e-commerce while serving top quality and trendiest lifestyle essentials.

Join our team and experience a retail culture that is fit for your personal and career growth.

TOMAZ SHOES SDN BHD

Starting from a small kiosk founded in 2009, to rigorously expanding 17 stores nationwide. Tomaz Shoes & Clothing is a proud homegrown brand that is growing progressively fast in e-commerce while serving top quality and trendiest lifestyle essentials.

Join our team and experience a retail culture that is fit for your personal and career growth.

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