E-Commerce Sales Assistant

Tomaz Shoes; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a dynamic team as an E-Commerce Sales Assistant at a leading footwear brand. In this full-time role, you'll enhance the online shopping experience, assist customers with orders, and ensure their satisfaction. Ideal candidates should have strong communication skills and a passion for customer service. Seize the opportunity to grow with Tomaz Shoes, renowned for its trendy lifestyle essentials and strong commitment to customer-centric values.

Qualifications

• 1-2 years of experience in a customer service or sales role.
• Good communication skills in English & Malay.
• Familiarity with e-commerce platforms.

Responsibilities

• Responding to customer inquiries via email and chat.
• Handling order processing and tracking.
• Providing customer support and resolving complaints.

Skills

Communication

Customer service

Problem-solving

Attention to detail

Education

1-2 years in customer service or sales

Tools

E-commerce platforms

Job description

We seek a driven and customer-focused E-Commerce Sales Assistant to join our vibrant Tomaz Shoes team in Subang Jaya, Selangor. In this full-time role, you will be crucial in providing an exceptional online shopping experience for our valued customers.

What you'll be doing

• Responding promptly and efficiently to customer inquiries and orders via email, chat, and other digital channels
• Assisting customers with product selection, sizing, and order placement
• Handling order processing, tracking, and fulfillment to ensure timely delivery
• Providing friendly and knowledgeable customer support to build strong relationships with our clients
• Maintaining accurate records and updating inventory information in our e-commerce system
• Handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
• Collaborating with the wider retail team to identify opportunities for improving the online customer experience

What we're looking for

• 1-2 years of experience in a customer service or sales role, preferably in an e-commerce or retail environment
• Good written and verbal communication in English & Malay. Being able to communicate in Mandarin will be an added advantage.
• Excellent communication and interpersonal skills, with a friendly and professional demeanour
• Strong problem-solving abilities and a keen eye for detail
• Familiarity with e-commerce platforms
• A passion for providing exceptional customer service and a commitment to exceeding client expectations

About us

Tomaz Shoes is a leading footwear brand known for its high-quality, stylish, and comfortable shoes. With a strong presence both online and in physical retail stores, we are committed to providing our customers with an exceptional shopping experience. Our company values of innovation, sustainability, and customer-centricity drive everything we do, and we pride ourselves on being a trusted brand in the industry.

If you're excited about the prospect of joining our dynamic team, we encourage you to apply now!

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Arts & Cultural Services 51-100 employees

TOMAZ SHOES SDN BHD

Starting from a small kiosk founded in 2009, to rigorously expanding 17 stores nationwide. Tomaz Shoes & Clothing is a proud homegrown brand that is growing progressively fast in e-commerce while serving top quality and trendiest lifestyle essentials.

Join our team and experience a retail culture that is fit for your personal and career growth.

TOMAZ SHOES SDN BHD

Starting from a small kiosk founded in 2009, to rigorously expanding 17 stores nationwide. Tomaz Shoes & Clothing is a proud homegrown brand that is growing progressively fast in e-commerce while serving top quality and trendiest lifestyle essentials.

Join our team and experience a retail culture that is fit for your personal and career growth.

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