E Commerce Operations Specialist

Silk Commerce Sdn Bhd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading social commerce company in Penang is seeking a candidate to manage its platform, collaborate with influencers, and optimize advertising campaigns. The ideal applicant will have a degree, experience in social commerce, and strong data analysis skills. This role offers a unique opportunity to influence marketing strategies and drive sales through innovative content and traffic conversion strategies.

Qualifications

• Bachelor’s degree or above with English proficiency.
• Experience in operating social commerce platforms.
• Strong market insight and data analysis skills.

Responsibilities

• Manage social commerce platform including store setup and operations.
• Collaborate with influencers for product management.
• Drive traffic conversion and increase order transactions.

Skills

Social commerce management

Market insight and data analysis

Advertising campaign optimization

Collaboration with influencers

Creative thinking

Education

Bachelor’s degree or above

Tools

Video editing software

E-commerce platforms

Job description

Overview

Manage leading social commerce platform including store setup, content operations, livestreaming, and promotional activities.

Develop and collaborate with overseas influencers/KOLs, oversee product management for livestream selling, drive traffic conversion, and increase order transactions.

Research trending categories and competitor bestsellers, identify key video content directions, and plan and produce short videos aligned with product strategy.

Plan, execute, and optimize advertising campaigns; design tailored ad strategies for different products.

Stay up to date with the latest platform policies, monitor market trends, and provide timely, accurate feedback on market and industry developments.

Responsibilities

• Manage the social commerce platform including store setup, content operations, livestreaming, and promotional activities.
• Develop and collaborate with overseas influencers/KOLs; oversee product management for livestream selling.
• Drive traffic conversion and increase order transactions.
• Research trending categories, identify key video content directions, and plan/produce short videos aligned with product strategy.
• Plan, execute, and optimize advertising campaigns; design ad strategies for different products.
• Monitor platform policies and market trends; provide timely feedback on market and industry developments.

Qualifications

• Bachelor’s degree or above; English proficiency or equivalent. Outstanding fresh graduates are encouraged to apply.
• Experience in operating social commerce platforms or independent e-commerce sites; familiarity with Ecommerce/Social media platform rules is a strong plus.
• Strong market insight and data analysis skills, with proficiency in marketing and promotional strategies.
• In-depth understanding of overseas social media platforms and user behaviors, with hands-on experience in overseas social media operations.
• Creative thinker with strong execution, responsibility, and excellent communication skills.

Preferred Qualifications

• Experience in operating social commerce or independent e-commerce sites; familiarity with SocMed/ECommerce platform rules is a strong plus.
• Skilled in video editing and photography, with proven ability to produce engaging short-form video content.