E-commerce Operations Manager / Assistant Manager (Retail)

MVC Resources; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the retail sector is seeking an E-commerce Operations Manager/Assistant Manager to oversee fulfillment and operations. The role involves managing teams, optimizing logistics, and improving service standards in a dynamic environment. Candidates should have strong leadership skills and experience in logistics or e-commerce, along with relevant educational qualifications.

Qualifications

• At least 5 years of experience in operations, logistics, or e-commerce.
• Ability to adapt to fast-paced environments.
• Collaborative team player with leadership capabilities.

Responsibilities

• Manage end-to-end e-commerce fulfillment operations.
• Implement SOPs and operational guidelines.
• Monitor team performance and provide coaching.

Skills

Leadership

Analytical Thinking

Problem-Solving

E-commerce Processes Understanding

Education

Diploma in Supply Chain

Bachelor's Degree in Management

Tools

Microsoft Office

Job description

E-commerce Operations Manager / Assistant Manager (Retail)

Petaling Jaya, Malaysia | Posted on 07/07/2025

Responsible for managing e-commerce fulfillment and daily operations to ensure efficient, cost-effective, and timely delivery within the retail sector. This role focuses on team leadership, process improvement, and maintaining high service standards in a fast-paced environment.

Key Responsibilities:

• Manage end-to-end e-commerce fulfillment operations including order processing, picking, and delivery.
  
• Develop and implement SOPs and operational guidelines to improve efficiency.
  
• Plan and optimize logistics routes and delivery zoning to enhance customer satisfaction.
  
• Monitor team performance and provide coaching and training to ensure high standards.
  
• Handle change requests based on business and operational requirements.
  
• Ensure compliance with company policies, procedures, and relevant regulations.
  
• Oversee maintenance of vehicles, equipment, and other operational tools.
  
• Support and participate in ad hoc projects or assigned duties as required.
  
• Work independently under deadlines and adapt to a fast-paced environment.
  

Requirements

• Proven leadership abilities with strong analytical thinking and problem-solving skills.
  
• Able to work independently and collaboratively as part of a team, with the ability to lead.
  
• Adaptable to fast-paced and high-pressure work environments.
  
• At least 5 years of hands-on experience in operations, logistics, retail, or e-commerce-related fields.
  
• Good understanding of e-commerce processes and retail business dynamics.
  
• Proficient in using Microsoft Office tools for daily operational and reporting needs.
  
• Diploma, Advanced Diploma, Bachelor’s Degree, or equivalent in Supply Chain, Logistics, Management, or related areas.