e-commerce operations assistant

Success Industries (M) Sdn Bhd; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A company in Malaysia is seeking an Administrative Assistant to manage office documentation, assist e-commerce operations, and provide general administrative support. Candidates should have strong communication skills and experience in a related field. Responsibilities include managing documents and inventory, responding to inquiries, and assisting other departments. The role offers a dynamic environment with opportunities for career growth.

Qualifications

• Experience in a related field.
• Excellent communication and teamwork abilities.
• Good communication and leadership qualities.

Responsibilities

• Prepare customer documents invoice with Delivery Orders for local deliveries.
• Answer phone calls, respond to inquiries, and manage incoming mail and emails.
• Arrange and coordinate meetings, prepare materials, and record minutes.
• Monitor and manage office supplies inventory, purchase and replenish as needed.
• Input and maintain data in systems, such as customer information and sales records.
• Welcome visitors and handle customer inquiries and complaints.
• Provide administrative support and assist other departments with daily tasks.
• Oversee the daily operation of the office, ensuring a tidy and organized work environment.
• Handle online order processing and campaign submissions on platforms.

Skills

Communication

Teamwork

Leadership

Education

UPSR, PMR, Senior Middle 3, SPM or equivalent

Job description

Responsibilities

1. Document Management: Prepare customer documents invoice with Delivery Orders (DO) for local deliveries and inform customers of shipment details, handling and filing internal and external documents, such as letters, reports, and contracts.
2. Communication: Answer phone calls, respond to inquiries, and manage incoming mail and emails.
3. Meeting Coordination: Arrange and coordinate meetings, prepare meeting materials, and record minutes.
4. Office Supplies Management: Monitor and manage office supplies inventory, purchase and replenish as needed.
5. Data Entry: Input and maintain data in systems, such as customer information and sales records.
6. Customer Service: Welcome visitors and handle customer inquiries and complaints.
7. Support for Other Departments: Provide administrative support and assist other departments with daily tasks.
8. Daily Operations Management: Oversee the daily operation of the office, ensuring a tidy and organized work environment.

If have more experience E-commerce (Salary is negotiable). Handle online order processing and campaign submissions on Shopee, Lazada, and TikTok Shop platforms.

• Manage platform promotions including discount settings, voucher creation, and campaign participation.
• Issue industrial/commercial sales orders (manual or system-based invoicing) for B2B clients.
• Coordinate logistics and delivery arrangements with transport companies and internal teams.
• Monitor and ensure timely order fulfillment and shipment tracking.
• Assist in daily operations related to e-commerce and offline sales support.

Requirements

• Experience in a related field.
• Excellent communication and teamwork abilities.
• Good communication and leadership qualities.

Competency Requirements

• Education: UPSR, PMR, Senior Middle 3, SPM or equivalent.