E-commerce Operations and Support Executive

imoo Thai Technology; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading smart wearable brand in Kuala Lumpur is seeking an E-commerce Operations Manager to oversee day-to-day operations on Shopee, Lazada, and TikTok Shop. The ideal candidate will possess a diploma/degree in a relevant field and have 2–3 years of experience in e-commerce, along with proficiency in English and Bahasa Malaysia. This is an excellent opportunity to contribute to a growing team focused on connecting families through technology.

Qualifications

• 2–3 years of relevant experience (fresh graduates may apply).
• Familiar with Shopee, Lazada, and TikTok Shop.
• Mandarin proficiency is advantageous.

Responsibilities

• Manage operations of Shopee, Lazada, and TikTok Shop.
• Optimize product listings and run promotional campaigns.
• Monitor sales data to improve performance.

Skills

E-commerce operations

Communication in English

Analytical skills

Problem-solving

Multitasking

Education

Diploma/Degree in E-commerce, Marketing, Business Administration, Communications

Tools

Microsoft Office

Data analysis tools

Job description

Overview

VIGOPRRISE SDN. BHD. is the Malaysian arm of Imoo, a leading smart wearable brand from China specializing in kids’ smart watches. We are expanding our e-commerce presence and local operations in Malaysia through Shopee, Lazada, and TikTok Shop. Join us to be part of a growing, innovative team connecting families through smart technology.

Responsibilities

• Manage day-to-day operations of Shopee, Lazada, and TikTok Shop.
• Execute product listings, pricing, page optimization, and promotional campaigns.
• Monitor sales data, traffic, conversion rate, and return rate to improve performance.
• Assist in planning and running advertising campaigns (Shopee Ads, TikTok Ads, influencer collaborations).
• Coordinate with procurement, logistics, and customer service teams to ensure smooth order flow.
• Prepare regular sales and performance reports for management and HQ.
• Handle customer enquiries via phone, chat, email, or social media.
• Process orders, after-sales issues, and complaints efficiently and professionally.
• Maintain detailed records of customer interactions and feedback.
• Communicate with internal teams to resolve issues and enhance customer experience.
• Support the development of FAQs and service guidelines to improve response quality.

Requirements

• Diploma/Degree in E-commerce, Marketing, Business Administration, Communications, or related field.
• 2–3 years of relevant experience (fresh graduates with strong interest in e-commerce may also be considered).
• Familiar with Shopee, Lazada, and TikTok Shop operations and online marketing basics.
• Excellent communication in English and Bahasa Malaysia; Mandarin proficiency is a strong advantage to liaise with HQ in China.
• Strong analytical, problem-solving, and multitasking abilities.
• Proficient in Microsoft Office and basic data analysis tools.
• Customer-focused, positive attitude, and a team player in a fast-paced environment.

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