E-Commerce Operation Manager (Marketplace)

*AdAsia (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce firm in Kuala Lumpur seeks an Operations Manager to oversee operational strategies, lead a high-performing team, and ensure quality and efficiency in business operations. The role requires at least 5 years of experience in operations management, preferably within the e-commerce industry. Key benefits include a competitive salary and professional growth opportunities.

Benefits

Innovative Environment

Growth Opportunities

Competitive Salary

Performance Review twice a year

Yearly Performance Bonus

Annual MVP Awards

Qualifications

• At least 5 years of experience in an operations management role, preferably in e-commerce.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Design and improve operational processes for the D2C business.
• Lead and develop the Operations team.
• Ensure timely completion of operational tasks with high quality.

Skills

Team Leadership

Analytical Skills

Problem-Solving

Communication

Attention to Detail

Tools

Shopify

Magento

Job description

Overview

As the Operations Manager, you'll be a key member of our E-commerce team who play a crucial role in shaping and executing our operational strategy, ensuring that all our E-Commerce business operations run smoothly, efficiently, and with exceptional quality. You'll be responsible for building a robust operational framework, managing day-to-day operations, and leading a high-performing team. If you are a strategic and hands-on leader who is passionate about building efficient operations and empowering a team to achieve great things, this could be the opportunity where your leadership makes a real impact, we’d love to hear from you!

What You'll Do

• Develop and Optimize Operational Frameworks: Design, implement, and continuously improve the operational processes and standard operating procedures (SOPs) for the D2C business. This includes managing workflows for client onboarding, store management and reporting.
• Team Leadership and Management: Lead, mentor, and motivate the Operations team to ensure they meet performance targets. Youll be responsible for team development, performance reviews, and fostering a collaborative and productive work environment.
• Oversee Day-to-Day Operations: Ensure all operational tasks are completed accurately and on time, maintaining high standards of quality and efficiency. Youll be the point person for resolving operational issues and implementing corrective actions.
• Cross-Functional Collaboration: Work closely with other departments, including Account Management, Brand Strategy and Creative Development, to ensure seamless execution of business strategies and projects.
• Performance Monitoring and Reporting: Define and track key performance indicators (KPIs) to measure the effectiveness of operational processes. Prepare and present regular reports to the Department Head, highlighting progress, challenges, and opportunities for improvement.
• Quality and Compliance: Ensure all operations adhere to company policies, industry standards, and regulatory requirements.

Who You Are

• At least 5 years of experience in an operations management role, preferably within the e-commerce or D2C industry. Experience in a startup or a fast-paced environment is a plus.
• A natural leader with a proven ability to manage, train, and inspire a team. You are empathetic yet results-driven and can effectively delegate tasks.
• Strong analytical and problem-solving skills. You can quickly identify issues, analyse data, and implement effective solutions.
• You're not just a doer; you can think strategically about how to improve processes and build scalable operational frameworks that support business growth.
• Excellent communication and interpersonal skills. You can articulate complex ideas clearly and effectively, whether you're speaking with your team, senior management, or external partners.
• Have a keen eye for detail and a strong commitment to quality and accuracy in all tasks.
• Proficient with operational management software and tools. Experience with platforms like Shopify, Magento, or other e-commerce and marketplaces is highly desirable.

Why You'll Love It

• Innovative Environment: Be at the forefront of AI-powered livestream commerce
• Growth Opportunities: Room to develop client-facing and strategic skills in a fast-scaling business
• Competitive Salary
• Performance Review (twice a year)
• Yearly Performance Bonus
• Annual MVP Awards
• Work in a professional, active, international, and dynamic environment
• Good chance to explore new trends in the digital market