E-commerce Operation Executive

Job Description:
As an Ecommerce Executive, you will be responsible for delivering revenue growth for the brand. Your work will include:

Responsible for the daily operations of e-commerce platforms (Lazada, Shopee, TikTok): order processing, inventory and product listing management, and handling customer service queries from various communication channels.

Utilize seller tools to plan promotions and reach out to customers. Develop skills in performance marketing and content marketing to maximize store traffic and conversion rates. You will also be involved in marketplace campaigns, budgeting, and collaborating with creators and internal creative teams to generate engaging content about the products you manage.

Work closely with platform’s KAM for monthly promotions or campaign execution.

Monitor platform performance, identify trends, and propose strategies to enhance sales, traffic, and overall customer experience.

The ideal candidates will have:

1. Bachelor's degree in Business, Marketing, or a related field.
2. Minimum 1 year of relevant experience in e-commerce or digital marketing.
3. Proficiency in English or Mandarin; ability to read and speak Mandarin is an advantage.
4. Experience in digital marketing (CPAs, Google Shopping Ads, TikTok Ads) is a plus.
5. Experience with marketplace seller centers and multichannel e-commerce software is advantageous.
6. Good team player, proactive, passionate, fast-paced, with strong communication and interpersonal skills.
7. Strong analytical skills and proficiency in data-driven decision-making.

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Your application will include the following questions:

• What is your expected monthly salary?
• How many years of experience do you have as an Operations Executive?
• Which languages are you fluent in?
• Do you have customer service experience?

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What can I earn as an Operations Executive?