E-Commerce Manager

Job Responsibility

• Develop online strategies (marketing plans, budget, sales projections & performance metrics) that support the Company’s overall business goals and oversee all aspects of its execution, accountable for the profit & loss on Digital Channels business unit.
• Lead and maximize e-Commerce sales through digital marketplace across Malaysia, Singapore, Indonesia namely UT E-Commerce, Shopee, Lazada, Zalora & etc.
• Plan, strategize, manage campaigns, analyse cost benefit of upcoming new campaigns and maintain our sales to be in top 10 ranking.
• Develop innovative social media and digital marketing plans to drive traffic to website and increase sales.
• Enhance user online shopping experience, coherent user interface and navigation flow for brands & categories of products.
• Oversee and ensure team’s execution in day to day operations of e-Commerce marketplace - order fulfilment and 3PL provider and customer service.
• Ensure stock synchronization with UT inventory management system.
• Work with external business partner to improve online & TV shopping sales, as well as customer shopping experience.
• Ensure compliance to industry standards and customer expectations while managing projects and vendor relationships.

Job Requirements

• At least a Professional Certificate, Bachelor Degree, Post Graduate Diploma, Professional Degree in Marketing or equivalent with at least 5 years working experience in digital marketing.
• Strong Communication Skills in English and Bahasa Malaysia. Additional language will be an added advantage.
• Proficiency in MS Excel, Word. Knowledge in Photoshop would be an advantage.
• Experience in marketplace management like Amazon, Shopee, Lazada, TV Shopping- Astro Go Shop, Wow Shop will be a plus.
• Knowledge of Shopify will be a plus.
• Able to present and conduct oneself professionally, ethically and morally at all times to reflect the standards of the brand of Universal Traveller.
• Excellent Presentation and Organizational Skills.
• Creative abilities, highly motivated, detail-minded, well organized, self-starter and able to handle multi-task and work under pressure.
• Good social connections, resourceful, dynamic and self-starter.
• Willing to work beyond normal office hour during promotional campaign.

Job Benefits

• EPF/SOCSO
• Annual Leave
• Medical Leave
• Recognition & acknowledgement of excellent performance.
• Fun, energetic & innovative working culture.