E-commerce & Live Operation Specialist

Uliao Pte. Ltd.; Johor Bahru; On-site; MYR 45,000 - 65,000; Full time

Job summary

Join a leading company in the Beauty & Wellness e-commerce industry as an E-commerce Manager. You'll oversee daily operations, strategize for online sales growth, and enhance brand visibility across multiple platforms. Your expertise will drive success in a dynamic environment focusing on customer engagement and data-driven decisions.

Qualifications

• 4+ years of experience in e-commerce, preferably in retail.
• Fluency in English and conversational Mandarin required.
• Experience in managing regional e-commerce markets is a plus.

Responsibilities

• Oversee daily operations on platforms like Shopify and TikTok.
• Develop e-commerce strategies to boost sales and visibility.
• Manage live-stream sessions and engage with customers in real-time.

Skills

Data Analysis

Digital Marketing

Multitasking

E-commerce Tools

CRM Systems

Communication

SEO

Influencer Engagement

Education

Bachelor’s Degree in Marketing, Business, or E-Commerce

Tools

Google Analytics

Facebook Ads

Instagram

TikTok

Job description

Industry: Beauty & Wellness (E-commerce)

Employment Type: Full-Time

What You'll Need to Do:

• Oversee daily operations on Shopify, Lazada, Shopee, TikTok, and other marketplaces.
• Develop and execute e-commerce strategies to boost sales and enhance brand visibility.
• Plan and optimize ad spend to maximize ROI and revenue growth.
• Track and analyze key performance metrics (sales, ROAS, CTR, conversion rates).
• Upload, optimize, and manage product listings with SEO-friendly descriptions and accurate specifications.
• Plan promotional campaigns, product bundling, and category merchandising to drive conversions.
• Conduct A/B testing and use data-driven insights to enhance product performance.
• Set up and check equipment to ensure smooth live sessions.
• Manage and facilitate live-stream sessions to boost engagement and conversions.
• Run ads and promotions during live streams to attract more viewers.
• Troubleshoot technical issues quickly to keep the stream running smoothly.
• Engage with customers in real-time and work with the live host to answer questions in the comment section.
• Use affiliate tools to search for and engage with affiliate creators to promote our brands and products.
• Assist in setting performance goals and target plans for influencers conducting live sessions.
• Monitor and evaluate influencer campaigns, tracking key metrics such as engagement, conversions, and sales impact.
• Collaborate with customer service teams to handle inquiries, complaints, and returns.
• Work with logistics and inventory teams to manage stock levels and ensure timely order fulfillment.

Qualifications:

• Bachelor’s Degree in Marketing, Business, E-Commerce, or a related field.
• 4+ years of experience in e-commerce, preferably in retail or consumer goods.
• Proficiency in e-commerce tools, CRM systems, Google Analytics, and digital marketing platforms (SEO, SEM, Google Ads, Facebook, Instagram, TikTok).
• Strong ability to analyze data and make data-driven decisions.
• Result-driven, able to work in fast-paced environments and meet tight deadlines.
• Tech-savvy and multitasking skills to juggle multiple e-commerce operations seamlessly.
• Fluency in English and conversational Mandarin is required to effectively communicate with Mandarin-speaking clients.
• Experience managing regional or international e-commerce markets (Singapore, Malaysia, Indonesia) is a plus.

Join Us!

Leading the way in E-commerce Beauty & Wellness

Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products.

With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group.

AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong, Canada, and the US, with "IEM" being one of the world's leading luxury skincare brands.